Exporting RAW files

John Endres

• February 28, 2023 20:59

I have edited RAW files from my camera and tried to export as JPG. If I try to batch export 20% of the files are blank. Even exporting those files individually they are blank. I am not renaming or doing any other edits in the export screen.

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  Rick Sammartino Community moderator

  • February 28, 2023 22:00

  You should open a ticket with ON1 tech support to see if they know a reason for that. 

  https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

  https://on1help.zendesk.com/hc/en-us/requests/new

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