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Cannot upgrade from within apps



  • Rick Sammartino Community moderator

    We would have told you, but you didn't ask.

    We've been recommending a manual upgrade over auto upgrade for years. The problem is that the download routines in the program don't have the same recovery capabilities that a browser has.

    Keep your ON1 account bookmarked for the next upgrade so that you can find it easier next time.

  • James Lewis

    “ We would have told you, but you didn't ask.” So you’re blaming me for following the instructions in your software. You gotta love it.

  • Brian Lawson Community moderator

    You've been here long enough to know that we do not work for the company. We are just other users like yourself. It isn't "our" software any more than it is "your" software. And nobody is blaming you, all that was said was that all you had to do is ask.


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