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Phantom Folder appearing in Browse



  • Rick Sammartino Community moderator

    First thing to try is the Delete settings procedure in this article. You might consider also trying the Reset option, but be careful as doing that will wipe your Catalogs and Albums.

  • Brian Lawson Community moderator

    Some screenshots from both Windows Explorer and Photo RAW's Browser might also be helpful.

  • Andrew Jones

    Rick, Brian

    Thanks for your replies.


    As you can see the folder "6-June" does not appear in File Explorer

    I also Deleted settings and that had no effect.
    The size of the issue is not worth Reset.
    So unless there is another solution, I'll live with it for now.
    Thanks again


  • Brian Lawson Community moderator

    I have 2 questions.

    1) Is it possible that it has been hidden from Windows Explorer and so it is there but not being displayed?

    2) What happens if you copy an image and paste it into that folder then choose the Show In Explorer command for that image? It should open that folder to show you the photo file. That could make it show up in WE assuming question #1 isn't the cause.

  • Andrew Jones

    Hi Brian

    1) As far as I can tell there are no hidden files

    2) Regarding copying and pasting a file, I had actually tried it and the result is ..."File operation error. The system cannot find the path specified".

    In a few weeks time I plan to move the remaining folders within "2022" and then attempt to Delete the folder and its contents. I have a feeling that the phantom folder will remain. I shall report back.



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