Cannot sign in here with safari on mac

Tony Collins

• April 10, 2023 08:50

Working fine yesterday. Clicking on sign in link does not deliver sign in page (just goes to forum/support home page)

I've tried deleting cookies, restarting safari, and restarting mac. I've had to install a different browser just to post this.

Anyone else with similar problems?

0

• 

  Tony Collins

  • April 10, 2023 08:53

  OK - no problem on my old mac, so must be local to this machine.

  0
• 

  Tony Collins

  • April 10, 2023 09:04
  • Edited

  Ok - that is odd. I found the sign in link in my history and that worked.

   

  EDIT : and now I'm logged out again, and can't get back in even with that link.

  0
• 

  Tony Collins

  • April 10, 2023 09:11

  OK - I have two links. One from my history - one from the link top right in this page.

  This one (from the link top right) doesn't work:
  https://on1help.zendesk.com/hc/en-us/signin?return_to=https%3A%2F%2Fon1help.zendesk.com%2Fhc%2Fen-us

  This one (from my history) does:
  https://www.on1.com/sign-in/?redirect_to=https://www.on1.com/wp-login.php?action=zendesk-remote-login&timestamp=1681116720&return_to=https%3A%2F%2Fon1help.zendesk.com%2Fhc%2Fen-us%2Fcommunity%2Ftopics

  0
• 

  Tony Collins

  • April 10, 2023 09:15
  • Edited

  OK - and now the one top right (same as above) does work.

  I've no idea.

   

  Can I mark this solved somehow?

  0
• 

  Brian Lawson Community moderator

  • April 10, 2023 11:36

  You might try clearing the browser history too. That should get rid of the bad link. I just now signed in using Safari so I could respond and I had no problems.

  0
• 

  Tony Collins

  • April 10, 2023 14:55

  Yes - it's working for me now. Just some sort of temporary glitch. Feel free to mark as answered.

  0

Please sign in to leave a comment.