raw photos loaded after update to "Version 2023.1.1 (17.1.1.13620) — March 8, 2023" are gayed out

JESSE TAYLOR

• April 22, 2023 13:03

The raw photos after update are grayed-out in the Browser window. I can see JPG's ok.  The NEF photos from Nikon camera are gray-out with a slash through them.  What am I doing wrong? Thanks.

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  Rick Sammartino Community moderator

  • April 22, 2023 16:26

  Have you done any testing? Because the first thing I'll suggest is to restart the program.

  I might as well suggest you Delete settings too to save time.

  https://on1help.zendesk.com/hc/en-us/articles/360049641431-Delete-Settings-File

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  JESSE TAYLOR

  • April 22, 2023 17:21

  Thank you for the reply, Rick. Yes, I had restarted the computer (Windows 10) and restarted the program. I did as you suggested and selected Delete Settings. This did not seem to change anything. So I removed ON1, and reinstalled it. Also, I reformatted the SD card and snapped a couple of photos. The photos in ON1 seem to be normal now.  Thanks again for your help!

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