effects 2023 crashing upon opening

Scott Hamelin

• May 06, 2023 15:56

Upon opening Effects 2023, it will do a crash report, but once you cancel or submit, it seems to open ok.  Here is the crash info from windows event viewer:

Log Name:      Application
Source:        Application Error
Date:          5/6/2023 9:07:07 AM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      
User:          DELL9530\scott
Computer:      Dell9530
Description:
Faulting application name: ON1 Effects 2023.exe, version: 17.1.1.13620, time stamp: 0x64080818
Faulting module name: nvwgf2umx.dll, version: 31.0.15.3161, time stamp: 0x64310aa6
Exception code: 0xc000041d
Fault offset: 0x000000000012755b
Faulting process id: 0x0xE04
Faulting application start time: 0x0x1D98023BD0DB712
Faulting application path: C:\Program Files\ON1\ON1 Effects 2023\ON1 Effects 2023.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nvdmsi.inf_amd64_113d1c576ad5b5e0\nvwgf2umx.dll
Report Id: 46c1aaf9-9717-4f5d-8794-7ef7f663c45d
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
    <EventID>1000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>100</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2023-05-06T14:07:07.6307287Z" />
    <EventRecordID>4754</EventRecordID>
    <Correlation />
    <Execution ProcessID="19396" ThreadID="27300" />
    <Channel>Application</Channel>
    <Computer>Dell9530</Computer>
    <Security UserID="S-1-5-21-2487442374-283114063-3159447429-1001" />
  </System>
  <EventData>
    <Data Name="AppName">ON1 Effects 2023.exe</Data>
    <Data Name="AppVersion">17.1.1.13620</Data>
    <Data Name="AppTimeStamp">64080818</Data>
    <Data Name="ModuleName">nvwgf2umx.dll</Data>
    <Data Name="ModuleVersion">31.0.15.3161</Data>
    <Data Name="ModuleTimeStamp">64310aa6</Data>
    <Data Name="ExceptionCode">c000041d</Data>
    <Data Name="FaultingOffset">000000000012755b</Data>
    <Data Name="ProcessId">0xe04</Data>
    <Data Name="ProcessCreationTime">0x1d98023bd0db712</Data>
    <Data Name="AppPath">C:\Program Files\ON1\ON1 Effects 2023\ON1 Effects 2023.exe</Data>
    <Data Name="ModulePath">C:\Windows\System32\DriverStore\FileRepository\nvdmsi.inf_amd64_113d1c576ad5b5e0\nvwgf2umx.dll</Data>
    <Data Name="IntegratorReportId">46c1aaf9-9717-4f5d-8794-7ef7f663c45d</Data>
    <Data Name="PackageFullName">
    </Data>
    <Data Name="PackageRelativeAppId">
    </Data>
  </EventData>
</Event>

0

• 

  Brian Lawson Community moderator

  • May 06, 2023 16:12

  Hi Scott,

  The first thing you need to know is that you are not talking to the company here. We are all just users like yourself. We cannot do anything much with crash logs unfortunately. Those need to go to the company for the engineers to look at.

  Here, or there, more information is needed before we can help.

  • What were you doing when the program crashed?
  • Is this repeatable? What are the steps we need to take to reproduce it?
  • Are you using this standalone or as a plug-in when the program crashes? Does it still crash if you use it the other way?
  • What are your system specs - RAM, VRAM, video card model, etc.?

   

  0
• 

  Scott Hamelin

  • May 06, 2023 16:18

  • Just opened the program either standalone or via Photoshop with the same error.  After submitting the crash report or canceling the app finally opens.
  • every time the app is opened, I get the same error rinse and repeat
  • both give the same error
  • New Dell 9530 i9 5.4Ghz, 64GB ddr5 4800mhz, nvidia 4070

  I know this is a user forum, and many times, users can solve issues faster than the support staff, which is why I posted here.

  0
• 

  Brian Lawson Community moderator

  • May 06, 2023 16:25
  • Edited

  Cool, I just wanted to be sure you knew that and you did. :)

  So the program is crashing immediately upon being opened before you can start using it?

  Have you checked your video card drivers to be sure you have the latest version? I would check both the card manufacturer's site as well as Dell's. Sometimes companies like Dell will have custom drivers for their hardware.

  HOT TOPIC: Video Card Requirements for ON1 Photo RAW 2023 (It says Photo RAW but it applies to all ON1 programs.)

  "OpenGL 3.3 and Later is Required" - How to Update Video Card Driver (Windows Only) - Photo RAW

  0

Please sign in to leave a comment.