Presets not installing
In the pas I had no problem to install presets, but with ON12023 Presets are not installed.
Of course I followed the instruction on ON1 support.
When I want to unzip the file "Extract all" NEVER show in the explorer, so I used 7Zip or 7Zip Media Manager.
When I click on Open With ON1 2023 "This will install the predefined preset" shows, so I click on Yes and The predefined package installed 0 file, there was no error now shows.
The same with all the presets ...
What can I do ?
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Which presets are you trying to install and which program are you trying to install them to?
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It does not matter which program is used to install Presets. They all go into the Extras 2023 folder for all ON1 programs to use.
Some screenshots showing the messages you are getting when trying to install them might be helpful.
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The issue comes with all the presets of ON1 (free presets 2023 and ON1 plus presets), I am using now ON1 2023.5, but it was the same since one year at least.
Here are the screenshots (in french) :
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Best guess for the problem is this note from the installation instructions...
So, possibly your 7zip is corrupting them.
I can't find those presets to try them. If you have a link to where you got them, I can try it here and see if it works.
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Yes, I Know this note, but In Windows Explorer, "Extract All" is greyed out and therefore unusable (screenshot below).
I show the whole procedure with the Preset ON1 Summer Preset Collection:
https://www.on1.com/account/product/?sku=on1p-sum&id=4563617
https://www.on1.com/account/products/
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Here is the procedure I followed:
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Which program are you using to try and unzip the presets? Have you tried using a different program?
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I tried first with 7Zip then WinZip and PeaZip (open source) on Windows 10 (up to date) and ON1.2023.5.
Exactly the same results (as screenshots above).
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My suggestion then is to ask tech support about it, sorry.
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OK, Thank you for your time !
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