2023 photo raw

Annemarie Lawrence

• May 31, 2023 15:58

Disappointed that On1 doesn't make it clear that Photo Raw 2023 upgrade isn't a Lightroom Plug in. I would not have purchase this if I would have know this.

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  Brian Lawson Community moderator

  • May 31, 2023 16:03

  The fact that plug-ins are sold separately from the program is made abundantly clear all over the website. Contact customer service and ask for a refund and then purchase a plug-in that you want. Use the submit a request Link

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  Keith Reeder

  • May 31, 2023 16:06
  • Edited

  There's nothing whatsoever to suggest it is a plug-in, either - it surely doesn't show up in the "LightRoom plugins" section of the website:

  https://www.on1.com/adobe-lightroom-plugins/

  In any event, this is precisely why ON1 offers trials of their software - if you'd tested it before buying, you'd have known.

  Owning our decisions just isn't A Thing any more, is it? It's always someone else's fault...

  🙄

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  Annemarie Lawrence

  • May 31, 2023 16:56

  i agree, it was my error for not realizing that it wasn't a plug in.  Back in the old days I believe it was only sold as a plug in.  No need to be so rude Keith.  

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  Arbie

  • May 31, 2023 23:48

  Very understandable assumption, Annemarie, especially if you were an owner of PR prior to 2022, when On1 stopped including the plugins with Photo Raw and made them separate purchases.

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