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All Exif are displayed incorrectly

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18 comments

  • Brian Lawson Community moderator

    You need to report this to tech support. I'm pretty sure they were looking at date/timestamp issues for this release. It could be they made things worse?

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  • Tino Korn

    Yes, I reported this to support. I wanted to know if there are such problerms in the community.

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  • Brian Lawson Community moderator

    I know I reported some issues before the new release and they told me they were looking into some related issues but didn't say exactly what. I haven't checked this one yet but I will when I get home tonight.

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  • Volker Gottwald

    Obviously - if you read the list of bug fixes - they worked on this issue but didn't get it fixed, instead added a new bug ...

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  • Volker Gottwald

    I just made a quick test and don't see this problem. Time is correct and the same as in the original EXIF:

     

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  • Paul Grundhauser

    I also am fighting this issue. I am scanning slides from 50+ years ago, and I am putting in the final date of the month and year which is printed or stamped on the slide holder. I will put in the correct date, and when I come back to it, some of them are shifted to the next day. In most cases, it is the amount of difference for my time zone (Central USA) and GMT - which at this time of year is -6. And it ends up adding the 6 hours to the Date Taken. I have gone back and forth with this, and it keeps happening. I have attached a screen shot of one of my slides, showing what I see when I bring up the Edit Capture Date box, and also what is displayed in the Info bar at the top right. Well, I tried to attach a screen shot, but my .jpg file didn't fit your specs - it is only 250k+, but it was saved as a .jpg and not a .jpeg. I will try .png. Nope, that doesn't work either... seems you have multiple issues here. The .png was about 1.5 MB. Let's try Google Drive:  https://drive.google.com/drive/folders/1LzRphd_9byCTLr_iEmrCeD_zejJSK5_7?usp=sharing 

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  • Paul Grundhauser

    I am a Windows 11 user, and I am using Silverfast 9 SE Plus as my scanning software. 

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  • Uwe Kummer

    I have some problems with the visualization of capture times which is closely related to the above issue.

    The metadata pane of the browse screen shows the correct capture time (in the attached example 11:44:27).
    When displaying capture date and times on top of the thumbnails the capture time however is alway shifted by two hours (13:44:27). 

    This behavior is a general bug and not related to any specific picture. Both parameters, in the metadata pane and in the selection list for the thumbnail views, are called capture date and time.

    For preventing confusion by stored catalogue values I refreshed the metadata before by reading them out directly from the photos and updated the display by switching to another volume and back.

    ON1 PR runs on a Mac mini M2 Pro.

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  • Marc Berger

    Hello
    I have the same problem. I take pictures only in .jpg. Today I noticed that the exported dates of all pictures are shifted by -4 hours each, so they are not correct. What can I do. Will this be fixed in the next release?

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  • Rick Sammartino Community moderator

    Marc, report it to ON1 tech support. This was supposed to be fixed by now.

    Use the link at the bottom of this page to open a ticket 

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  • Bernd Meyer

    Hi, it is still not fixed in ON1 Photo Raw 2024. I think it is related to the time zone. I am living in Germany and notive a time shift of minus one hour which is exactly the difference of UTC to my time zone. In other words, I guess the capture time is in UTC and not local time.

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  • Uwe Kummer

    I doubt that the capture time is shown in UTC as in this case all users are affected with partly much higher time differences.

    Generally I do not understand why the capture date and time values are not simply read-out and displayed but modified with data from the sidecar-file. This reduces unnecessarily the credibility and reliability of the displayed values and requires a lot of effort if images of different sources shall be combined in a chronological order.

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  • Larry

    I’m presuming this has not been fixed?? The program is changing all of my capture times, and the info box time is not what is in the file. Bit by bit I seem to be using ON1 less these days because of the time it takes to fix bug errors.

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  • Brian Lawson Community moderator

    You presume correctly. No, the program is not changing the capture times. It is entering them in the database incorrectly but the data in the files is correct and intact. You can fix the problem by using the Read Metadata from file command.

    If you want ON1 to hear your concerns you'll have to tell them directly with the Submit a request link at the top and bottom of these pages. You can send messages to Customer Service and to Tech Support. Tell them how you are enjoying the program less otherwise they will never know as you are only talking to other users here.

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  • Larry

    ON1 Raw 2023 certainly changes the capture date ‘metadata’ if you create an onphoto file. I mostly use 2022 plugins which don’t have the capture date issue. I bought just the ON1 Raw for 2023 to see if other bugs were fixed (they were not - just wait until you start trying to work with large format photo files). ON1 tech responses are pretty good, but I gather the software people don’t have the bandwidth to fix bugs (too busy doing AI things, I guess). I’m just venting, I suppose. 

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  • Steven Boshko

    After importing a RAW image from my Canon G9X, ON1 Photo RAW 2024 (18.1.0.1.14844) displays the "Capture Date" (& time) correctly, regardless of whether I use ON1 or some other software to import the image. If ON1 is restarted, then the "Capture Date" (& time) is changed by the offset to my computer's UTC- time zone. In this case, my computer's time zone is UTC-5:00 (Eastern Time). You can check your computer's time zone by clicking on "Settings" and then selecting "Time & language".  I'm running Windows 11. 

    So if I took the photo at 6:57 AM ON1 displays the capture time as 6:57 AM. Then if ON1 is restarted the capture time is changed to 11:57 AM (that's a +5 hour difference). 

    I'm able to correct the problem by clicking on "Edit Capture Date" in the "Photo" dropdown. Then I select "Adjust Timezone" and then select -5. This changes the time back to 6:57 AM, permanently. ON1 can be restarted and the time will remain at 6:57 AM.

    This changing of the time is only ON1's problem. Adobe Bridge and Canon Digital Photo Professional 4 do not exhibit this problem, nor does ON1 Photo 10. 

    Furthermore, after editing the RAW image & exporting it as a JPG, the "Capture Date" (& time) are exported correctly and are not affected by restarting ON1. 

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  • Brian Lawson Community moderator

    As I noted above, there is a bug in the program. It is NOT changing the date in your file, only in the database which is why the Edit Date command works.

    A better solution is to re-read the actual date from the metadata with the Read Metadata from File command also as I noted above.

     

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  • Steven Boshko

    I submitted a support request yesterday, and ON1 acknowledged receiving it. They've assigned a ticket number. I'll let you know when I hear back from them. 

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