On1 RAW 2023.5 'thinks' Portrait oriented iPhone RAW phots are in Landscape orientation when trying to edit
Anyone else have a problem with ON 1 2023.5 'thinking' Apple Pro RAW (*.DNG) files shot in portrait mode are actually landscape mode? Mac OS Monterey 12.6.6. This just suddenly started yesterday. I’ve tried a delete settings but no luck. No problem if export as tiff or jpeg or if shot format is HEIC.
The orientation issue only happens in edit using ON1 on my Mac. It 'thinks' the images are actually in Landscape mode and crops the lower portion of the image while adding a blank section on the right side. This is only while editing; the orientation is correct when viewing in the catalogue. I thought there was a problem with Apple Photos export as original but was wrong on that as the photos are quite OK re orientation when editing with Affinity, Luminar Neo and the iPad version of ON1. It’s something that just started happening yesterday and I’ve sent a copy of the ON1 log as well as screen shot videos to ON1 Support about it.
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A quick search through the forums would show that there are posts about this as far back as 2020 (on the first page). There is no solution that I know of, so your best bet is to contact ON1 support and let them know about it.
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I've already sent info to ON1 support; the ON1 log and a screen video. I also sent material to Brian Lawson.
BTW, I searched the forum but couldn't find anything. Perhaps I wasn't using the proper search phrases to get the discussions to show up.
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Hi Rick,
I found this comment of yours from 2 years ago
"Not sure if this will matter but...
Can you guys check the actual size of the photo against what On1 says it is?
I see a similar problem when sending a photo to gigapixel, on return the image is displayed just like this because the dimensions changed but On1 didn't re-read the exif to get the new values. To fix it, I have to read metadata from the returned photo and then it will display properly."I tried the 'Read Metadata from Photo' idea and that seems to have resolved the issue.
Thanks a bunch!!
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How do you set it to "Read Metadata from Photo"?
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When in the browse section click on the photo then go to the Photo part of the menu and look there. It’s near then bottom.
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That's a long-running issue I complained about with Tech Support several times. Obviously that's very low on their priority list. It causes me not to use it On1 because it's tedious to run through all my pictures one by one to correct the orientation.
I own 2022 and that version seems to work for jpgs, but not for heics. It works for raw files coming from a Canon EOS 5D3, but does not work for raw files from a Panasonic G9. In v2022 a part of my landscape oriented photos are shown upside down. The same was true for v2023.1. I tested v2023.5 over the weekend and the situation got even worse, now the orientation seems completely random, photos in portrait and in landscape are affected. And to make my life even more complicated, rotating those photos manually does also not work any longer reliably: it's possible to select 10 images and rotate them, but the operation only affects a part of those 10 images. That's why I needed to deselect all and then select the 2 or 3 images which were left untouched and rotate them again.
And by the way: "read metadata from photo" has no effect for me.
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I have this trouble with some Panasonic FZ200 Raw files. I was going just trying to understand what the AI super select was doing (giving me crazy results) until it occurred to me that On1 thinks it is in a different orientation. I did as much editing as I could, then exported it as a 16 bit tif. The tif then has the correct orientation, and I could do the cropping, rotating, masking etc.
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My heics images also consistently display in browse in the wrong orientation. It's making this program nearly unusable. On my system the effort to correct the orientation is filled with additional frustration as they don't always rotate, can't be done in batches and sometimes are rotated in edit mode but not in browse.
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Photos can be rotated in batches. You must be in the Thumbnail (grid) View to do it though. When you are in Image View commands work on just the photo being viewed. In Thumbnail View what you do happens to all of the selected images.
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