Edit mode - top menu disappears
I have submitted this to Tech Support, but someone out there may be able to help.
Windows 10, all drivers up-to-date, ON1 RAW latest version.
If I add a layer, it is added, but the top menu disappears. Right clicking gets the dropdown.
Any suggestions?
Thanks
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What do you mean by top menu? A pair of screenshots from before and after would be helpful.
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Sorry Brian - not thinking.
Hopefully these help
Top image - all normal
Next - no top (horizontal) menu
Third image - left clicking produces drop down
Thanks
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That's a new one. Have you gone through the Delete Settings File process yet? If that does not fix it you'll have to talk with tech support.
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Hi
Thanks
"Delete Settings" has not worked. I have reported it to Tech Support and will report back.
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Try updating your graphics drivers too, Andrew - this looks very GPU/driver/display related.
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Thanks Keith,
I have updated my drivers and followed Cody's graphics card configuration suggestions. All to no effect.
As I am away from home, and the laptop is my non-prefered editor, I decided to sort it out later and go back to the previous version of ON1 RAW.
Oh dear! This is the version that opens with the message asking if I want to submit a crash report! As I can live with this particular problem, I decided to leave it as-is. However, I've now got a Learning Hub pop-up! Despite clicking "Don't show at start up" - it does (!) and if I close the pop-up using the "X", the whole app closes!
Clicking on the main app, hides the pop-up. So I shall muddle along until I return home.
By all means send messages of sympathy, but I'm not going to try and solve it until next week.
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OK - but (not to labour the point) did you use Windows to update the drivers?
That rarely works properly (if at all) - much better either to go to the driver homepage and download the latest directly; or use your computer's dedicated GPU/graphics software.
If you did it that way - fine. But if you let Windows check, you might want to rethink.
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Hi
Yes I went to the NVIDIA site.
One question though. My images are in date folders. Can I use Windows Explorer (to copy everything related to each image) to transfer the folders to my main PC via an external hard drive?
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Yes. If the sidecars stay with the images the edits and metadata changes you make will travel with them.
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Thanks
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I've got exactly the same issue and updated my NVIDIA drivers just minutes ago to the very latest stable ones I got from the NVIDIA driver website.
I have to close and open PR to get menus back. But just after some seconds the menu bar is gone again.Deleting settings and so on didn't worked.
However PR itself is still working and has no further bugs as far as I can see.0 -
Let support know Christian. Be sure to tell them all you've done so far to try and solve it.
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The following are a couple of messages between myself and ON1
"Hi
Since my last contact, I have completely uninstalled PR, removing all traces. I have reinstalled it, checked the the graphics driver is up to date, set ON1 Photo Raw to run on the graphics card.The problem is still there. Adding a layer causes the menus to disappear. No other actions regarding these menus has this effect.
I attach the requested files
Thanks in anticipation
Hello,
Thank you for the screenshots earlier. We have started a new ticket for further investigation. Unfortunately at this time, I do not have an ETA as to when we will be able to address the menu from disappearing when adding a new layer.
Brent | Sr. Engineer"
Make out of that what you will
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Problems the engineers cannot reproduce are notoriously difficult to track down and fix. That and when it is a problem only 1 or 2 people are reporting, it is going to naturally have a lower priority than something that affects everyone.
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I reported the exactly the same problem. I just got the answer to try to do f11 (full screen) to see if it persists. I'm waiting when it reappears.
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It doesn't work for me.
Meanwhile Support have closed my ticket - which slightly contradicts the message from Brent which to me suggests that the issue will at least stay on the "To Do" list.
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Just because your report ticket was closed does that mean the company is not looking into the problem. All it means is that they can do no more with the report that they received for you and so they have closed it to remove it from their (support’s) system.
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