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Windows 11 Upgrade, Now a total mess

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13 comments

  • Keith Neff

    There were issues with some older Nvidia drivers you might try getting the latest ones, the 3050 and an I9 are more than capable of running On1.

    Best of luck!

     

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  • Mark Miller

    At the same time I upgraded to windows 11 I upgraded the Nvidea drivers as well.

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  • Mark Miller

    Turns out the Nvidia drivers I was using was not the latest. 
    After downloading the absolute latest all problems stopped.  Video drivers and video cards is not my forte but a necessary evil to run this program.  Anyway I am pleased that I solved the problem.  I did not want to change photo editing software, On1 has been my go to for quite some time now. 

     

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  • Brian Lawson Community moderator

    Windows is notorious for installing the video drivers they think you should have which has the very unfortunate side effect of overwriting newer drivers with older, obsolete versions. You should ALWAYS check them after running a Windows update.

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  • Mark Miller

    Brian,

    Thanks for the heads up.  When I opened On1 yesterday after the upgrade I was so upset.  I didn't exactly know where to turn.  Slowly I figured out the whole drivers thing.  Finally it works perfectly now.  I appreciate tis community for all their insight and tips to keep this program running optimally.  Thanks again.

     

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  • Brian Lawson Community moderator

    I'm glad you're back up and running.

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  • Peter Brooks

    Also upgraded to Win 11 this week plus new motherboard. Seem to have lost database. Only some images from catalogued folders showing although all images show when accessed via File explorer. Tried a restore of database but just sat at 20% done for over an hour.

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  • Brian Lawson Community moderator

    Kill the Restore Peter, it probably won't end by itself.

    The .onphoto file is actually just a .zip file with its own extension. Change the extension to .zip and you can use any zip file manager to decompress its contents back where they belong.

    It may be easier to restore if you also run daily backups of your system. Just restore the folder C:\Users\<user>\App Data\Roaming\ON1 and you should be back in business. This is also where the contents of the .onphoto file belong.

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  • Peter Brooks

    There are no files ending .onphoto in App Data\Roaming. Lots of other files. My machine stores backup files on another drive. All the file here are .onbackup. One of the reasons I upgraded my machine was that there was a suspected glitch on the C: drive. Is it possible that there is a corrupted file in ON1? If so what would be the best solution. Should I delete and re-install ON1? If so will it then find all the images?

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  • Brian Lawson Community moderator

    I’m sorry, I meant the .onbackup files are actually zip files. I doubt reinstalling will change anything but it certainly won’t hurt.

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  • Peter Brooks

    Thanks for the prompt answers. Would it be better to extract the backup file back to the App Data\Roaming location? There don't seem to be any of the files there at the moment so where in that directory should I put the files?

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  • Brian Lawson Community moderator

    Everything goes into your user data for the program.

    C:\Users\<user>\App Data\Roaming\ON1\

    Here is what is in one of mine.

     

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  • Peter Brooks

     Didn't work with the files alone. Did a restore after moving the files to Roaming/ON1 and all now working. Thanks again

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