Troublw exiting. ON1 2023 hangs while tring to exit completely...
After I am done editing, I want to exit the program. It appears to have closed but it continues to try to finish exiting completely for a long time ( or forever), using up a lot of resources.
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If you're building catalogs, it may be trying to close many files. I would wait a week or so and give it time to finish before starting troubleshooting.
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OK. Thanks. I will wait a week or so.
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I have had this problem forever.
Do I understand you correctly Rick, that you leave On1 open and the computer running 24/7 until it has finished building catalogues? I shut down overnight as a rule. How do you know that catalogue building is going on so you know when it has finished?
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I can't speak for Rick but I do leave Photo RAW running 24/7 until the catalog building process has finished. The only way to know for certain is to monitor your system's performance. Watch for the CPU & GPU activity levels to drop back to normal background values.
I also leave my system running 24/7 in any case. The hardest thing you can do to the electronics is turn them on.
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Victor, I don't know what your situation is or if it's the same as the original poster.
I do know that while catalogs are building there is a lot going on in the background causing slow response and shutdown. Before I ask a ton of questions, it's important that catalogs are finished building. There is no indicator for it, so you just have to wait.
If this doesn't apply to you (I don't think it does since you've had it a while) then you should be opening your own thread and describing your own situation.0 -
Rick,
Point taken, I was just interested in the application of the recommendation to leave On1 running 24/7 to ensure catalogues are completed. I had not appreciated how long this takes.
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Yes, building catalogs takes quite a while. How long depends on the speed of your PC and how many pix you have to catalog. I wish we still had a progress bar so we could know exactly is that is still running or not.
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Here's an additional problem with ON1 Raw 2023.5 - After I am done editing and export my file, if I click DONE, it hangs up trying to save the edits. Anyone else had this problem? I am using Windows 11.
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Nope, my Win 11 works just fine. Are you saving to a standard internal drive?
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Yes, I am.
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If you think you're still building catalogs, you should wait for that to finish. After that, if you still have problems you could try Delete settings...
https://on1help.zendesk.com/hc/en-us/articles/360049641431-Delete-Settings-File
and if that doesn't work, try reinstalling the program.
https://on1help.zendesk.com/hc/en-us/articles/205534438-Product-Downloads-for-ON1-Owners
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Thank you, rick. I shall try your suggestion in that order, as necessary.
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I'm about to do just that...
ON1 has always worked well for me but today something changed. I was editing a photo and when I press the 'done' button, my whole PC rebooted, this had never happened before. I've been using ON1 since 2021. As soon as my PC finished rebooting ON1 seems to get stuck while being not usable. I can't access my photos it's just a grey screen and when I exit it stay on a small window saying "shutting down - Stopping datasources" forever. I waited 2 hours and end it via task manager. PC is Ryzen 9 5950X/64gb ram/6900XT GPU on Windows 10 Pro, ON1 and RAWs are on 2 different NVMe drives.
I did uninstall and re-install it with no success but I didn't delete the settings file. Of course this happened while I was in a hurry to give drafts to someone!
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Quick update on my previous post, as per Rick's suggestion, 'Delete Settings' didn't work but 'Reset ON1' did the trick. ON1 automatically re-imported my catalogs (from a backup ?) after the reset.
The KB article seems to imply that it's normal to delete the settings from time to time and as a last resort reset ON1. As such, the whole procedure is automated when you start ON1 while holding the 'shift' key. You get a window with some choices in it.
A big thanks for the suggestions.
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