2023 I have to run as administrator

Douglas Zoern

• July 27, 2023 21:31

I'm trying PR again, 2023 release this time, but after installing the application I can only run it as administrator.  If I start it as admin it seems everything works fine, very exciting.  If I run it as user it locks up during loading.  I get both Windows to open but nothing is shown in either window.

First time I did the install I did not run it as admin so I uninstalled it.  I deleted the On1 PR folders in the user and programs folders and reinstalled the application by running the installer as Admin.  This did get me further into the startup process if I run it as a normal user but I still need to run it as Admin to get it to work.

I used PR before and really liked it but dual mode just would not work for me so I had to move onto other applications where dual monitor mode worked.  I recently updated my system to Windows 11 and installed the latest Bios.  Before installing PR I installed the latest driver for my Nvidia card.

Has anyone else had this issue and figured out how to fix it?

I may try to uninstall, delete folders again and then clean out the registry to see if that helps anything. 

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  Rick Sammartino Community moderator

  • July 27, 2023 22:19

  I'm on Win 11 and not having those issues.

  Any chance you still have remnants of a previous installation? I think it would be a good plan to start with a clean slate and wipe everything as you said, then start over.

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  Carl Traub

  • August 01, 2023 02:22

  If there are separate settings files for the different users, maybe try deleting the settings file when starting as a non-admin user.

  In the past, I've accidentally installed the main version under one user type and then a minor upgrade as the other.  I did not have the startup problem that you are seeing.

  [Because of the double install, I did have an issue where 2 versions of the same app appeared to be installed. But trying to uninstall both resulted in the failure of the second because it didn't really exist.  They had pointed at the same physical location, and the first uninstall removed everything. Support wasn't able to provide any guidance on that issue.  I had to manually remove the registry keys to get the extra entries out the Programs settings.  ]

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