Where are my deleted Photo's in On1 Photo RAW 2023.5

Answered

Ben Bloks

• August 07, 2023 17:33

Normally when I delete a photo (or file) from my system, wether it resides on my internal or external drive,  it wil show up in the trash-bin, before I will permanently delete it.

I noticed that when a photo resides on the internal drive it indeed shows up in the trash However when I delete a photo on an external drive (not a network drive but attached directly with a cable) it doesn't show up in the trash-bin. Digging deeper it seems that the photo is removed immediately. Is that what it's supposed to, or is it hidden somewhere else ?

Thanks 

Ben

 

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  Brian Lawson Community moderator

  • August 07, 2023 17:42
  • Edited

  It depends upon the drive. I have all of my photos on an external SSD and deleted files do show up in the trash however, when I work on my NAS files deleted from there are deleted immediately even from the Finder.

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  Ben Bloks

  • August 07, 2023 17:57
  • Edited

  Hello Brian, speedy as I am getting used to -;)

  On the external ssd-drive (not a NAS), I created a folder named " ON1 photolibrary", and within that folder I have several sub-folders.  Deleting a photo from a subfolder using either the Grid view in Browse (or using the delete button in single view) they simply disappear from the drive ? and don't show up in the trash. The external drive is set to read/write for the account working on it.

  On1 has permitted acces to external drives in the system setting "privacy and security".

   

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  Brian Lawson Community moderator

  • August 07, 2023 19:16

  What type of drive is it? Was it formatted for APFS?

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  Ben Bloks

  • August 08, 2023 07:26
  • Edited

  It's a Samsung T5 SSD , 1 TB, connected with usb-c, formatted as APFS, GUID-partition

  macOS Ventura 13.5, iMac M1, 16 GB

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  Brian Lawson Community moderator

  • August 08, 2023 12:52
  • Edited

  I am going to have to refer you to tech support Ben, sorry. If something deleted from the Finder shows up but not when deleted from the program I don't know what is going on. You should try the Delete Settings File feature as support will want you to do that before they proceed but this doesn't sound like something that will fix. You never know though.

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  Ben Bloks

  • August 08, 2023 12:44

  Thanks Brian,
  I will start with deleting the settings file and see what happens 🥺.

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  Brian Lawson Community moderator

  • August 08, 2023 12:52

  Let me know what happens please.

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  Ben Bloks

  • August 11, 2023 14:35
  • Edited

  Sure !

   

   

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  Ben Bloks

  • August 11, 2023 14:35

  Update: after resetting it works ok now,  and... all the items I had deleted earlier show up in the trash as well.

  Thanks Brian. Probem solved

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  Brian Lawson Community moderator

  • August 11, 2023 15:01

  Glad to hear it.

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