ON1 changes date and time when processing

Larry Wing

• September 11, 2023 17:29

Using ON1 2023.5 on MacBook Ventura and Sony ARW file.

When I process an ARW file for export to jpg ON1 changes some xmp dates. The jpg keeps the original ARW dates correctly,

My workflow:

1. Import into PhotoSupreme, select ARW for processing and then exit PhotoSupreme. The dates and times are all correct.

2. Open ON1 and select the ARW and process. Frequently the AI Auto works fine for my needs. When first selecting the file the date and time are correct but after selecting Auto AI the date occasionally advances by 1 day and the time always advance by 7 hours in ON1.

3. I exit ON1 and open PhotoSupreme and import changes. When imported the date advances by one day and the time remains at the 7 hour advance as seen in ON1. My assumption is PhotoSpreme is reading the new dates and times from an xmp entry created in ON1.

I haven't been able to figure out these changes.  Anyone have any ideas?

 

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  Rick Sammartino Community moderator

  • September 11, 2023 18:13

  There are plenty of posts in the forum about this problem already. There is no work around or fix, all you can do is report it to ON1 tech support.

  https://on1help.zendesk.com/hc/en-us/requests/new

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