Browsing files
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I've just purchased ON1 Photo Raw 20024 and downloaded the latest 2023-5 version. It installed OK. When I go to browse folders, I am getting a lot of images which won't display and I cannot therefore open. My PC is running Windows 10 (latest updates) on an intel 8400 processor with an Nvidia graphics card (1060 I think) with latest drivers. The camera is a Fuji X-T5 and these are the raw files.
It's not confined to any particular folder. Anyone know what is going on? I really want to like this s/w but it's a bad start.
I've tried to upload a screenshot, but this forum s/w seems to not like it.
Any advice appreciated.
Alan
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The program can be slow to update the Brower's previews at times. A newer, faster, video card would help. the 1060 is getting a bit old now.
I would also recommend that you double-check that you have the latest drivers for your card installed. Windows updates are known to roll back drivers to whatever version the update contains.
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Thanks for the quick reply. However, other folders are fine - and indeed, some pictures in the folder with issues display OK. I don't seem to be able to upload photos, but here's a link to a screenshot of the issue
regards
Alan
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I'm aware of the issue. You can search these forums and find plenty of other threads on this topic including one posted just this morning where another user got rid of these problems with a newer graphics card.
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Oh - thanks. That isn't going to happen.
I've rebooted my PC and restarted ON1 -nothing changed
Anyway, I have raised this as a support issue. Let's see what happens. Maybe it's fixed in the 2024 version.
Alan
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I've updated the driver (found a sligtly later one on the nvidia site) but it hasn't changed anything.
Thanks for replying though.
Alan
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ON1 support suggested I try moving the files somewhere else and see if I could see them. That worked!
When I asked why, they suggested it might be a caching issue. I'm not sure what that means, but hopefully it will be fixed in the 2024 version.
Alan
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Photo RAW stores image previews in a couple of different caches depending upon whether the images are inside a Catalog or not. It pulls the previews from those caches. The previews for the photos you could not see had not yet been built for some reason. Moving them to a new location forced the program to regenerate their previews.
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Ah, so if I delete the original files and move the copied ones back, that may force a regen (I have everything nicely organised at the moment). Something to try tomorrow.
Thanks.
Alan
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Yes, you can move them back. It's been so long since I've had this problem (it went away with a more powerful graphics system 😉) that I had forgotten. When I had the problem I would just select all the problem files and move them into a new sub-folder then move the right back.
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Just tried that and it failed again. Still can't see the same pictures. But I can live with it for the moment.
Alan
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I know it is easy to spend other people's money but you'll be much happier with an upgraded video card.
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I'm looking at that now. What do you think of this: https://www.amazon.co.uk/MSI-GeForce-VENTUS-Gaming-Graphics/dp/B08WHJFYM8
Alan
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I think either of those should do well but if any Windows users (I'm more Mac these days) have anything to contribute it would be appreciated.
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They are both around twice the performance of the 1060 (which I have) according to passmark.com
If I need more performance, then I am into silly money.
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I've had the same difficulty on my Win10 PC (with 5 disc drives and 3 seperate accounts) for several years and eventually found a method to correct the problem by either :
Avoiding putting my files/images on the 'C' drive under my normal login name
OR
Using the "Run as Administrator" option in the right click menu for On1.
I believe it's due to installing On1 using the Administrator security and it then saving files with only Admin rights. I now only place files on non 'C' drives and always run from the Admin login.
I've spent hours trying to get On1 to recognise the Access rights issue and eventually give up and now always use the Admin login when running it.
Hope that helps.
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