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6 comments

Date Votes
  • Richard

    You can also find the download in your On1 Account. It will be in « Products » under « Account Settngs. »

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  • Iain Pendry

    Hi Richard, thanks for the message but I am afraid that the link in the "products" section is equally broken!  

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  • Brian Lawson Community moderator

    You say the download fails, how so exactly? I was able to download the installer but it is only 4K so it obviously is not complete. All download links point to exactly the same source which is why the link in your accounts page is also failing.

    Unfortunately no one here is going to be able to help with this. You'll have to contact tech support so they can find out what is going on with the download server and the file it is providing us.

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  • Iain Pendry

    Thanks Brian.  I'll raise a ticket and see if that resovlves the issue.  I was more concerned that my router / firewall was preventing a download.  For reference i get an error which says "This site cannot be reached".  If the download is failing for you then less likely to be a problem at my end.  Thanks for the help.

     

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  • Brian Lawson Community moderator

    Does it say why the site cannot be reached? Has it been blacklisted by your service provider maybe? Can you do a traceroute to the server?

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  • Iain Pendry

    It simply says "

    This site can’t be reached

    The web page at https://ononesoft.cachefly.net/photoraw2020/win/gm_9837/ON1_Photo_RAW_2020.exe might be temporarily down or it may have moved permanently to a new web address.

    ERR_INVALID_RESPONSE"
     
    I have tried Tracerooute and I can see the server.  I can also get it to download a very small file (2k).  I can download the installer for 2023.5 (3GB) so that's working.  Let's see if support can resolve it.  Thanks again for the help;
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