Subscription about to expire. Question's please
Hello, I have the ON1 Plus and ON1everything subscription, which will end this month. After a year of use, I have found that I don't have a use for all of that. All I need is just the program itself for my use. Will ON1 2023.5 still work if I cancel my subscription? I would however like to just upgrade to 2024.
Does on1 automatically renew subscriptions at the end of the term? If so, I would like to cancel my subscription, and just upgrade. Please Advise.
Mark.
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Once your subscription expires, 2023.5 will stop working. I think (not sure) that ON1 does renew automatically, but you should get some kind of notice that it will. To cancel, contact customer service at the link below.
If you plan to get 2024, you should be looking for deals and coupons now. When you contact customer service, verify weather you qualify for the 2024 upgrade price.
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There is also a lot of info on memberships and subscriptions at the following link:
https://on1help.zendesk.com/hc/en-us/categories/360001833992-Sales-Billing
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Thank you Richard and Rick. Right now, I think, in my best interest, I would like to own the product, and choose whether the new updates would benefit me. Again, thank yall for your time and links.
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I was in the same case of yours last month. I finally only use the program. And two weeks ago, I paid only the upgrade to On1 2024 and I can use the 2023 version.
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I canceled my subscription but it only expires in a few days. I want to go back to purchasing a product license, but don't see an option to do it.. Do I need to wait for the subscription to run out to then purchase the product ?
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Read through what has already been written. Asked and answered above.
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You can find all products in the ON1 store (see link). You don't need to wait to buy it, but there may be a gap between your subscription running out and the 2024 release.
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The « Buy now or subscribe » button probably isn’t working for you because it thinks you are already subscribed etc (which you are). You might be better off contacting customer service as per one of the posts above, at the same time you will be able to confirm with them if you are eligible to purchase at the upgrade price, which others seem to have been able to after a subscription.
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If you purchase the 2024 upgrade now, it will include a license for 2023 that you can start using now before your subscription expires so there should be no lapse in your ability to use the program.
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