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ON1 2024 Retouch Cache Migration Problem

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17 comments

  • Rick Sammartino Community moderator

    If you have extras installed or catalogs in 2023, obviously they won't get migrated automatically. You'll either need to copy them or re-install them.

    You might try opening 2023 and going to the preference/system tab and resetting the caches there before you start deleting stuff.. 

     

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  • John McAtee

    After uninstalling 2023.5, opening 2024 still crashes trying to migrate retouch crash,  Any ideas on how to stop this migration?   If I can't solve this, I will be forced to uninstall 2024 and go back to 2023 to get any work done.  This is not cool. 

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  • Richard Wise

    I'm having the same problem. The error message is as follows:

    The data for the previous version could not be converted because you have run out of disk space. (Retouch Cache)

    I have cleared the cache in the preference tab.  Does anyone know how to clean out the retouch cache.

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  • John McAtee

    I think the problem may be in the number of files in User/AppData/Roaming/On1.  I found almost 14,000 items in several file.  Am moving them offline to see if this solves the problem of not getting past the migration crash.

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  • Jens-Matthias Keindorff

    I'm facing the same issue. The diskspace is drained down dramatically fast. Also would like to stop this process. I'm thinking about shifting RAW2024 to another drive, but I think it'll not help, as the data seem to collect under user\appdata... which is always on drive C: and there the space is limited. I have 40GB free and they were used up in 2-3 minutes during the migration task. 

    @John: good luck, I'm kean to see if you can solve the issue that way... 

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  • John McAtee

    OK, I moved all the non-2024 folders from Roaming/ON1 and got past the cache migration problem but the sign-in doesn't work. 

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  • John McAtee

    The problem with the sign-in appears to a major issue, as per https://on1help.zendesk.com/hc/en-us/articles/20960519022349-HOT-TOPIC-Activation-Errors-Can-t-Activate-ON1-Photo-RAW-2024.  I should slap myself for being an early user. 

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  • Jens-Matthias Keindorff

    Tried it this morning again. It works now, at least for me. However updating of the 2023 Catalog is impossible. So Johns idea to copy the 2023 Catalog to another location solves the issue of lacking diskspace. As the old catalog can't be converted to the new one, RAW2024 is now setting up a new catalog, based on the sidecarfiles I luckily activated from scratch when I started using On1 Photoraw. 

     

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  • Brian Lawson Community moderator

    You can go into the 2023 folder and delete the PhotoSettingsCache folder. It holds tiffs for the masks that have been created and can get quite large, mine is 42GB! Deleting is won't hurt anything, it will just slow down the full screen previews as they have to be regenerated again.

    Get rid of that and you should be able to do the migration normally.

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  • Jens-Matthias Keindorff

    Hi Brian, 

    Thanks for that hint. Now I know what the content is good for. I was wondering, why this folder has not been setup again during 2024 catalog creation. But now it's clear. Maybe it's good to suggest to the ON1 team that there should be a kind of FiFo mechanism for the folder. The space on the drives is not endless and especially not on C which normally contains several other programs and the main operating system as well. 

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  • bill

    Hi Brian,

    Would you please be more precise with your instructions. Where are the Folders located that you are referring to. I cannot find them. Folder 2023? Folder PhotoSettingsCache?. I have searched for the folders and also for tiffs. Much appreciated.

     

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  • bill

    Hi Brian,

    I am sorry for wasting your time as I managed to find the folder.

    C:\Users\Bill\AppData\Roaming\ON1\ON1 Photo RAW 2023\PhotoSettingsCache

    Thanks,

    Bill

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  • Mike McHugh

    I was having the same problem. Deleting the Photo Raw 2023 PhotoSetting Cache worked for me

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  • John McAtee

    I think that migrating routine needs some reworking.

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  • John Boneberg

    Bill's instructions worked well.  Disappointing as I've experienced similar migration issues in upgrading from past Raw updates.  I appreciate how difficult it must be to achieve install/migration across operating systems (Windows/Mac) and various computer set-ups, but this seems to be a repeating theme.  Definitely needs re-working.  Now that 2024 doesn't crash trying to migrate, I'm wondering if I restore the database from the previous 2023 session before 2024 install whether that will restore the tiffs and speed the previews? Warning with the database restore says can't be undone. Thoughts?

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  • Brian Lawson Community moderator

    A space check before starting would be helpful but other than that there isn't much the program can do. It is essentially duplicating all your 2023 user data to a new set of 2024 folders.

    I guess if space was tight it could offer to skip things like the PerfectBrowseCache and PhotoSettingsCache. I'll suggest it to the team.

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  • Steven Norris

    Brian,

    Thank you so much!

    I was getting this migration problem all afternoon today and was about at my wits end. I came here looking for help and found this thread and your help tip about deleting the photo cache. Doing that instantly fixed my problem and program is running successfully and smoothly. Just wanted to say "Thanks"! for your help.

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