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Crashes during cataloging

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10 comments

  • Rick Sammartino Community moderator

    Yup, you can see what's happening by clicking the icon on the lower left panel. You may need to pause each one if you have more than one catalog.

     

    And you can pause the catalogs themselves by right clicking the catalog header and selecting Pause.

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  • Arnfinn Nilsen

    I have also had crashes while cataloging. It seems to be a memory issue conflicting with other programs, but as Robert Simoneau mentioned about corrupt files, the files reported as "Damaged Photo" after the crash can't be the reson for the crash as these photos are OK. Log files and everything has been submitted to support.

    After installing the new RAW MAX 2024, I deleted all DB/preview data from earlier versions to make a fresh start. My image catalog that i added to a Cataloged Folder is on a NAS-drive and all DB/scratch/preview on a new SSD disk for performance. I have a lot of raw-files, so it takes a lot of time for ON1 to process.

    On day 3 (running cataloging constantly), close to have processed 500K raw-files, the program crashed. After this crash, the Cataloged Folder Progress status isn't working anymore. Now, it only show "Catalog starting up...", and nothing more. The "right click" on the catalog header that Rick Sammartino mentioned above doesn't work. Maybe it did before the first crash, but now it doesn't. The Cataloged Folder Progress info panel is very useful, ..when it works.

    Upon crashing, the image the software is working on processing thumbnails for is flagged as "Damaged Photo" and "..is damaged and caused ON1 Photo RAW to crash. This file will be ignored.". A new RAW image is flagged as damaged and ignored on each crash. This was also the case in earlier versions.

    I have submitted this (except the non functioning "right click on the catalog header issue) to support.

    I had so many performance and stability issues (crashes, and several hour freezes where I had to terminate the program in Windows Task Manager manually) with 2023 that I stopped using it.

    Also another thing I reported to support is that it's no longer possible to select more than one image in comparison view mode (CTRL-click), as was possible in all previous versions. This function is one of the main reasons I like ON1, where I can quickly sort through and compare several images at once. It worked well before, so hope this will be fixed soon.

    RAW MAX 2024 seems so far to be a hughe improvement vs stability and performance. Hope these issues mentioned above will be fixed soon. Only a few crashes so far, where I ealier had a lot on a regular basis, and the program being pretty stable and responsive, where it remained unresponsive (freezed) quite often and for very long periods before. This new 2024 version seems very promising, once the quirks are fixed and sorted out.

     

     

     

     

     

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  • Brian Lawson Community moderator

    I believe there is a memory leak in the Keyword AI background process which is examining all your photos looking for new keywords it will add to them. Once that process finishes the crashing should stop. It did on my system.

    Try the Delete Settings feature to get the program running again.

    ON1 PHOTO RAW - Delete Settings or Reset ON1 PHOTO RAW 

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  • Arnfinn Nilsen

    Delete settings might possibly have worked, but this introduced other issues I have to get fixed before I can check that. As I mentioned, I had set up all ON1 DB/scratchdisk/previews etc on a SSD disk. Deleting the settings also deleted the path to those locations and reverting them back to my C:-disk, and the problem at hand now is that I can't get them back to the path I had set up on the SSD.

    There are three buttons, Empty, Move and Reset. Empty and Reset doesn't change anything. It's stuck in the C-disk location, and I can't use the Move-button, because when I point to the location path I had previousely set up and generated all the DB/scratchdisk/previews, I only get a "The selection location already exists"-message. And I certainly doesn't want to purge everything and have ON1 run for three more new days and process 500K+ raw-files one more time just to rebuild evertyhing back to where I had it. I know the Cataloged Folders structure is still in mye Cataloged Folders pane, but this is a major headache.

    The PerfectBrowseCache folder on my SSD already has 4,485,137 files, 4,318 folders, and is 365 GB generated since I installed ON1 2024, and I dont wan't this rebuilt on my C-disk.

    How do I change the path for Browse Cache and Scratch Folder Location in "Preferences > System" when none of those buttons solve anything and I can't get the program to use the folders I had set up before the Delete Settings operation..? I need to fix this new problem before I do anything else in ON1.

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  • Brian Lawson Community moderator

    What I do to retain my old PerfectBrowseCache is to rename it to PBC. Now the Move option will not find it already in use. Make the change, quit Photo RAW, then go delete the new PerfectBrowseCache folder and rename PBC back to its original name.

    NOTE!: If the crashing is being caused by a corrupt PBC database the problem will return.

    Having said that I expect it to return anyhow until Keyword AI has finished.

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  • Arnfinn Nilsen

    Thanks Brian. It did solve the PerfectBrowseCache location issue.

    The Cataloged Folder Progress is still in "Catalog Starting Up"-mode. When everything was working before the first crash, the numbers of file processed was showing as well as the Keyword AI count, and Keyword AI wasn't much behind the total number of images processed. This "Catalog Starting Up"-state has remained like this for approx 24 hours now (with the program running almost non-stop). It probably will not recover, so perhaps I need to reset/rebuild the DB in some way as well? I can see and work on my images, so it's not the end of the world for now, but something is obviousely not working in the system somewhere. But a HUGHE thanks for your help so far. :)

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  • Brian Lawson Community moderator

    Yes, you can either use the Reset function to reset everything or just trash the PBC folder so the program can start over with a new one.

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  • Arnfinn Nilsen

    Thanks for your reply. None of those options seems to be good. It took over three full days non-stop running to process the cataloged folder before the program crashed, and I have no guarantee it won't happen again if I take a new full run. There should be a better way to rebuild/trigger the database without having the program reprocess all the preview/cache thumbnails again. Maybe they can figure out a solution at ON1 HQ?

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  • Brian Lawson Community moderator

    That is their solution. Those procedures were added in 2022 I believe to address just these issues. The problem is that the previews are not known by names they are known by UUIDs which which are tied to the images by their own UUIDs In a database. When the database becomes corrupt, causing the programs to crash, you have to start over.

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  • Arnfinn Nilsen

    Thanks, Brian. I did the complete reset as per your suggestion, and has started everything from scratch. As I obviousely had to go through this anyway down the line, I decided it was better sto do this sooner than later. 500K+ images do take some time to process, but thanks again for your help and suggestions. Much appreciated.

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