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Apple Photos Plug-In On1 RAW MAX 2024

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16 comments

  • Streetjunky

    Oh and by the way, they monitor these forums so hoping they see it!

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  • Brian Lawson Community moderator

    First thing you need to know is that you are not talking to ON1 here, only other users like yourself who have volunteered to try and help.

    I have not played with this yet and I have to go to work right now. I will look at it this evening when I return and let you know what I find.

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  • Streetjunky

    Thanks  Brian, I do know that but feel other users should be made aware of this or might be experiencing it and scratching their heads. It's doing the same thing on both my Mac Book Pro's with different OS so it's not that. I have reported the issue to On1, let's hope they fix it quickly!

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  • Brian Lawson Community moderator

    It's just that you addressed a comment directly to them so I wanted to be sure you knew that. 😉

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  • Streetjunky

    Thanks Brian. Appreciate your help and if indeed any user out there can help resolve this, I'm all ears but I think it's a Software bug issue. I've been an Apple User for more than 20 years and an On1 annual user for at least 13 years so I'm familiar with how it works as plug-in for Apple Photos. So, let's hope this one gets resolved quickly!

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  • Streetjunky

    I think I may have found the problem. Have to open On1 RAW MAX 2024 as stand alone first. If it's not operating in the back ground, plug-in won't work. If that's the answer, very different from previous years where you could just select plug-in and work without having to launch stand alone first.

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  • Streetjunky

    But alas, there are still problems because saving the image closes the stand alone and Apple Photos says unable to edit image, although it has. Bugs! Then if you want to edit a second image, close Apple Photos, open ON1 RAW MAX 2024 again.... and repeat the whole process.

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  • Martin de Jong

    I don’t have Max, but if I recall well what I’ve seen this week there is an option in the preferences/plug-in tab to prevent PR to close.

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  • Brian Lawson Community moderator

    This is working properly for me. I'm running an M1 mini on Sonoma. PR and Photos were not running. I launched Photos, selected a photo for editing and sent it to Photo RAW 2024. PR launched, I made an edit and clicked the done button. PR sent the edited photo back to Photos and Quit per my preferences setting.

    You said you were running on multiple OS versions but you did not say which ones. The only difference that makes is in how System Preferences are set up when we start talking about them. Like right now. ;)

    You also mentioned checking all your settings but I don't know what settings you checked so I can't say if it was complete.

    On Sonoma, here are the System Settings I'm seeing for 2024:

    • Privacy & Security > Files and Folders > ON1 Photo RAW 2024 has permissions for everything
    • Privacy & Security > Full Disk Access is off for PR 2024
    • General > Login Items > Allow in the Background is on for PR 2024 - this may be what's missing for you?
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  • David Tillett
    Great answers

    You need to go into Preferences and Plug-in section.

    Two things to ensure are set

    - keep PhotoRAW open after use, as Martin says

    - in Apple Photos section set Enable Helper - this is staying set for me, any change I make is still there the next time I open Preferences.

    These settings will let you work as you did, or at least it is working on my M1 iMac under Somona. So no bugs in the actual implementation as far as I can see. Where there may be a bug is that the new user guide suggests that Helper should be on by default. See page 275 (as numbered in footer)/288 (page count in Books, where I have loaded the PDF.)

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  • Brian Lawson Community moderator

    Keeping the program open is not required. That's why there's a preference in the 1st place. This works as advertised on my system. I've gone back and forth several times with PR being Quit after each image.

    Enable Helper ding ding ding! We have a winner. Thanks David.

    I don't remember if I turned that on or if it was on by default.

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  • Streetjunky

    Thanks guys for all your help during this frustrating issue.

    First to answer Brian, my newest set up is on Mac Book Pro M1 MAX Custom Build everything maxed out as it could be 1 year ago, Sonoma 14,1 always updated. My older MacBook Pro like 2017 is running the previous OS, can't remember which one, changes so often but exact duplicate of issue. Another matter entirely but seems now seems Apple will launch a new M every year! Quite astounding! Anyway, Back to Brian 

    On Sonoma, here are the System Settings I'm seeing for 2024:

    • Privacy & Security > Files and Folders > ON1 Photo RAW 2024 has permissions for everything (Check, done from start)
    • Privacy & Security > Full Disk Access is off for PR 2024 (Check, done from start)
    • General > Login Items > Allow in the Background is on for PR 2024 - this may be what's missing for you? (Aha, not checked [I may have unchecked it initially, so turned back on] and PRESTO, everything works as hoped for).

    I also unchecked "Leave On1 open when done" in On1 Preferences, don't know if this makes any difference?

    But now able to edit in Apple Photos Plug-In without having PR open in background and everything working normally as expected. I'll try it on my other machine tonight but expect same outcome to same problem.

    1000 thanks to Brian, On1 techies have not responded to the problem yet!

    I'll confirm later on if older machine behaving same but expect it will.

     

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  • Brian Lawson Community moderator

    I also unchecked "Leave On1 open when done" in On1 Preferences, don't know if this makes any difference?

    It should not make any difference and is a personal choice. Are you going in and out or will you be going back and forth many times in a single session? Set it appropriately.

    You know the techies are swamped with support request too right now. Look at how much is taking place here. I'm sure they have an order of magnitude more to deal with.

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  • Streetjunky

    Yes, I can leave it off, I kind of manage my Mac in a certain way after all these years never having open many apps in the background. Friends/colleauges have hundreds running..., I just don't do it that way. Seems to be working great now so hope all resolved. Techies, yes, granted, they will be swamped. Brian, you're very much more expert than I, can I now safely remove with AppCleaner App all my old versions of On1 still carried over from old machines, seem I still have 20,21,22 and 23 on my system. Don't need them and I think I retain all my presets, hundreds and hundreds accumulated over the years, maybe I only ever use 4?

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  • Brian Lawson Community moderator

    Personally, I don't like App Cleaner programs. I'd rather take care of that stuff myself. That I know what's being removed and why.

    To answer your question, yes, you can remove previous versions and their data. However, I recommend keeping your user data for 2023. If you ever have to Reset the 2024 it will be able to migrate your stuff again. Delete that and you'd have to reinstall and recreate manually Catalogs, Albums, Presets, Extras, etc.

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  • Streetjunky

    Brian, got it, understood, thanks. PR2024 MAX now working on old machine too on Ventura 13.6.1. A lot faster on M1 Max Sonoma, obviously!

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