Skip to main content

PR2024 back-up hangs up

Comments

9 comments

  • Rick Sammartino Community moderator

    Nope, I do backups every week with no problem.

    0
  • Richard

    I'm trialling PR 2024 on a Mac, would like to trial the back-up function too but it's not in the menu. Not even greyed out, the drop down menu under File stops at Print. Is that because I'm in trial mode? 

    0
  • Martin de Jong

    Richard, being in trial mode is indeed the cause. I found the answer in an earlier post.

    0
  • Rick Sammartino Community moderator

    Martin, do you know where you saw that? The FAQ says different

    ... and Richards menu isn't showing EXIT at the bottom either.

    Richard, i think you should send your screenshot in to ON1 support

    https://on1help.zendesk.com/hc/en-us/requests/new

    Let us know what they say.

    0
  • Richard

    Here’s the reply from Tech Support: “You're correct, the backup and restore functions of Photo RAW are disabled in trial mode. They will become available once the program is fully licensed and activated.”

    0
  • Brian Lawson Community moderator

    Rick, I know this to be true. When I installed 2024 final release before I signed in I was not able to use or see the back up and restore commands either. once I signed in, they showed up.

    0
  • Rick Sammartino Community moderator

    That's great, but the FAQ says different, so... not much of a help.

    BTW, why doesn't the screenshot above show the EXIT option on the bottom?

    0
  • Richard

    I suspect those FAQs are need of an update, they also say trials are for 14 days, the email I got for my trial version says it's for 30 days. 

    I can confirm the file menu on the Trial version does not have the EXIT option .... but the question then becomes, EXIT what? There is no EXIT on my 2022 PR either for that matter.

    0
  • Rick Sammartino Community moderator

    EXIT Photo Raw of course. That's the menu option to shut down the program. Yes, I know you probably just close the window. That's not the point.

    0

Please sign in to leave a comment.