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Browsing folders bombs the program

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12 comments

  • Dave Kelly

    I had an issue with crashing. I renamed the folder that caused it and it worked fine.

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  • Keith Hemmelman

    Hi Dave, thank you for the reply.  I wish it was a specific folder that I clicked on that was causing the problem.  But I have dozens of folders of photos and any folder that contains photos, when I click on it to view the photos, the program bombs.  I can browse to parent folders that do not have any photos in them just fine though.  It used to work initially after installing, but now the program is unusable.

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  • Norman Black

    I had numerous folders where the app crashed when attempting to browse a folder. Nothing is cataloged (once bitten , twice shy). The On1 2024 system was migrated from On1 2023. On1 got a crap ton of crash reports from me on this issue on release day.

    I tried clearing the PerfectBroswer cache. No help. In the past that preference option to clear the cache never did anything so I then directly deleted the browser cache folder in AppData. No help.

    Like Dave, I tried renaming the folder. And then browsing to the folder in On1 and then renaming the folder back to the desired name. That did clean up the specific folder crash issue.

    Before trying the rename, for some smaller folders, I moved the folder contents to a temp folder. I did that in Windows. Then I browsed to the problem folder in On1. Then I moved the files back into the problem folder. This process cleared the problem folder.

    The rename was the easier/quicker solution. For me the above steps cleared all the folders On1 was crashing on a browse. A dozen(?) or so folders.

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  • Greg Schumacher

    Keith,

    Are you cataloging any of these folders?  If you are, there was an earlier post that discussed how AI Keyword was causing issues.  The recommendation was to turn AI Keyword off in the properties.  2024 was running extremely slow until I turned it off and now everything is instant.

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  • Keith Hemmelman

    Hello Norman and Greg.  I appreciate very much your replies!  The ON1 Photo RAW 2024 Max continues to bomb on me as I browse folders.  It occurs when I am in browse mode and click on a folder to view the contents.  But it's not every folder, nor is it always the same folder.  I did try renaming a folder that it bombed on and then was able to browse to the new named folder.  I thought there might be something to that, but sadly, it bombed on other folders, and then even on the renamed folder in a later session.

    I do have Keyword AI on.  Mainly because that was the default and of course I let it run for over 24 hours to "build" the AI keywords automatically.  I am not necessarily a fan of the AI keywording as it has added keywords that really make no sense to most of my photos, but I have other keywords previously, so I'm hesitant to just delete them all.  But I definitely will try to look at how to turn off the AI Keyword.  Not sure I know how or where to do that, but I will look for it.

    Thank you again for your replies and experience.  At least I know I'm not the only one experiencing this problem.

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  • Brian Lawson Community moderator

    The crashes are happening because of some kind of corruption in the program's database that tells it where to find the photos. Apparently renaming the folder removes that corrupt linkage which fixes the problem.

    Keith, search for 'NDService' here on the forums to see a solution.

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  • Keith Hemmelman

    Hi Brian.  Thank you.  I'll search for it, but I have to say, I have many dozens of folders and it can crash and multiple.  I hate to think I have to try to rename everything!

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  • Brian Lawson Community moderator

    That is why you should check out the posts about NDService. It will probably take care of everything all at once without the need for the constant renaming.

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  • Keith Hemmelman

    OK, thanks Brian.  I did search on NDService and found 21 results.  None of them involved ON1 2024 though.  From what I could find in various items were getting rid of catalogs to trying to rename a folder under your Windows profile, which apparently contains all your edits, presets, etc., so not sure I want to do that.  I'll keep searching, but I didn't initially find anything obvious regarding NDService and ON1 bombing out while browsing.

    EDIT: Quick FYI.  Turning off Keyword AI for my catalog did not help the bombing issue.  I turned this off (i.e. - right click on the top level folder in the catalog), exited ON1, and then restarted and it still bombs out on me browsing to some folders.

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  • Greg Schumacher

    Here is a process tech support provided to me to resolve a NDService issue.  My issue was the styles were not displaying and this fix worked for myself and others.  Tech support confirmed that the old NDService folder can be deleted once the new folder is confirmed to be functioning correctly.  After this fix and disabling AI Keyword I have not experienced any issues with 2024.

     

    What we should do is first check the main preference for Photo Raw 2024.  
     
    If you launch the application, then go to the Edit menu and then select Preferences, our main preferences dialog will come up.  Click on the tab that is labeled Files.  Make sure the option to save on1 side car files is enabled.  This makes sure that the edits you have done are saved in a side car file.  If that's the case, quit Photo Raw 2024.
     
    Go to:  C:\Users\<Your Username>\AppData\Roaming\ON1\ON1 Photo RAW 2024.  
     
    Please note, App Data is a Hidden Folder on Windows. Please make sure you enable hidden files and folders on your machine so you are able to open this folder:
    https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5#WindowsVersion=Windows_10
     
     
    There will be a folder in here called NDService.  Move this folder to the Desktop.  Do not delete this folder. Once moved to the Desktop, launch Photo Raw 2024 and then see if the styles load up from a filter in the Effects module.

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  • Brian Lawson Community moderator

    Thanks Greg.

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  • Mike Pill

    Have been having the same problem on selected folders and sometimes on just individual files since I migrated to PR 2024.  Have been filing crash reports. Have just tried the 'move the NDservice folder' from the Appdata folder fix. Initial feeling is that it has solved the problem. I moved the NDservice folder to my desktop and renamed it just to make sure it couldn't be found by PR. ON1 seems so to have recreated the folder afresh so assume it contained a new set of location data to locate folders and files etc. Fingers crossed that this has solved the problem, which only seemed (note the word 'seemed') to be on files and folders that I had originally migrated from Lightroom 6 a couple of PR generations ago. Cooincidence? 

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