After installing ON1 Photo RAW MAX 2024, I was having problems with the masking tool not working properly. It was very sluggish and jerky. I submitted a ticket on that and am waiting for help on it, but in the mean time, I continued to try to figure out the problem I could go to some other photos and it worked fine. So I went back to the first photo I was having problems with and reset all the edits on it and then masking tool worked fine too. So I edited that photo and tried the masking tool, and it was back to working horrible. So I started browsing many folders and files to test editing others with the masking tool. During one of the times I browsed to a new folder, ON1 bombed out on me. Since then, after starting the program up and attempting to browse to any folder, whether it is cataloged or not, the ON1 program immediately bombs out on me. No error or warning, the program just disappears the instant I click on a folder to view photos in that folder. I have completely deleted the 'cache' folder, but so far I've not had any luck with this and I am unable to use ON1 at all. I submitted a support ticket on this too earlier this week, but haven't heard back on this one yet either. Has anyone else experienced a similar issue and have any suggestions? Thank you.
Please sign in to leave a comment.