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ON1 2024 MAX: Logfile gets HUGE!

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11 comments

  • Brian Lawson Community moderator

    Frank, you are not talking to the company here. Only other users like yourself.

    Just trash the log file. A new one will be created the next time the program is launched.

    Yes, 250 G(?)B is excessively large. I would let tech support know but I wouldn't worry about it too much. Just keep an eye on your free space and trash the log file once in a while.

    I just took a look at mine and it is only 4.2 MB. Yours has grown so large because of the repeated Event (1001) entries which means there is something going on with your system that should also be addressed.

    You should talk to tech support about this.

    How to submit a problem to ON1 Tech Support - A Step-by-step Guide – ON1 Support

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  • Frank Proost

    Will do. Thanks Brian!

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  • Greg Schumacher

    Have you tried running the sfc command to make sure Windows does not have any corrupt files?  Whenever I have crash issues this is one of the first commands I run.  If you are unsure how the command is initialized, I will include the steps.

    I usually will do a full shutdown on the computer before running the command to make sure the memory is cleared out.

    type cmd in the search bar, "command prompt" should display (be sure to run as administrator)

    type the command (without parenthesis) "sfc /scannow" 

    If it comes up clean, then you will need to look for other culprits. But if repairs are made, then I suggest rebooting and running the process again to verify the errors have been resolved.

    To verify that the video driver has not become corrupted, I would suggest clicking the box on the Nvidia driver up to perform a clean install.

    If the above does not help resolve your issue and you are getting the blue screen of death, please take a picture of it.  The cause will be at the bottom, look it up on google.  If you are not getting the blue screen of death, then see if all the event 1001 errors are caused by the same cause and look it up on google.

    I am not sure if this forum allows for posting of issues such as this, but if allowed I would be more than happy to assist.

    Cheers

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  • Brian Lawson Community moderator

    Greg, thanks. These forums are meant for us to help one another. Your assistance is appreciated.

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  • Frank Proost

    Thanks a lot Greg for trying to help. Sorry if I hit the wrong forum with my cry for help.
    But with all due respect you missed the very nature of my issue I believe.
    It's not my Windows installation or files whatsoever, that's all good.
    It is the logfile the ON1 Raw application is writing onto the C: drive!

    If I delete that logfile, run ON1 from scratch after having rebooted my PC, without doing anything, the logfile reaches 1 (ONE) GIGAbyte of size after 2 (TWO) minutes only!
    Trusting the timestamps in the logfile the app writes once the initialisation part is done an average of 25000 (!) of the same lines per second into the logfile.
    Which after quite some time as you can imagine takes up all the storage space on my C: drive, so I got no other choice but to stop ON1 before I have zero bytes left on C: which of course leads to some trouble.

    BTW I can use ON1 as always, no issues here (except for a few teething problems due to the new 2024 release), my files are located on multiple NAS, access is fine, I can edit and export as I wish.

    I've reached out to technical support, but unfortunately so far only got the response of deleting the log file.
    Which is, well... a bit disappointing I've to say.

    Kind regards,
    Frank

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  • Greg Schumacher

    Frank,

    No worries, I was actually offering assistance with the event 1001's that you are seeing.  I have seen corrupt windows files cause issues within other programs, that is why I suggested running the sfc command.

    I wish you luck on a resolution.

    Greg

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  • Don Maclean

    There should be a line telling you what happened, usually the message that you get is "display driver nvlddmkm has stopped responding and has successfully recovered" what this usually means is that your NVIDIA driver is out of date. If it is the case and you have a NVIDIA GPU update to the latest Studio drivers from the NVIDIA website.

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  • Brian Lawson Community moderator

    Don, it is possible that some kind of corruption in the OS is the cause of all those 1001 errors. Running sfc won't hurt anything and it would definitively eliminate corruption as the source of the problem. Run it and see what happens. What have you got to loose?

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  • Don Maclean

    Absolutely won't hurt to run sfc /scannow Brian, just a suggestion from me that it may be the display driver because of the large number of errors and the fact it recovers each time.

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  • Brian Lawson Community moderator

    Also a good thing to check. 😀

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  • Frank Proost

    For anyone who would be interested in a follow-up.
    I'm able to use my PC 24/7 editing photos and videos with various other softwares without any issue.
    The sfc command didn't come up with anything. Nvidia drivers are up to date.
    I found a poor man solution myself.
    Just changed the securities settings and set the read-only flag on the log file, thus ON1 is not writing to it anymore.
    This of course doesn't solve the underlying issue but at least I can work with ON1 again without having to worry about my C: drive storage reaching zero bytes left.

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