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Onphoto thumnbnails blurred AND delete issue

Answered

Comments

7 comments

  • Stuart Schaefer

    Ray,

    I have had this same issue with these Blank Spaces after deleting an image with On1 PR 2024 on my Mac M1 system. Can not figure out what is going on. Maybe it’s a bug as you mentioned.

    Stu

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  • Ray Miles

    I guess we should report to Support.

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  • Stuart Schaefer

    I already have a number of issues pending with tech support I lost count.

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  • Brian Lawson Community moderator

    You both need to report this to support. I'm not seeing this behavior on my M1.

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  • Robert Court

    I have the same blank space but the files are still in Finder. Some spaces have a person icon with a \ going through them but if I right click the blank space or the icon space and choose open in Finder the photo is there. Sent a report ticket.  On1 2024 crashes with the simplest of tasks such as saving edits or just scrolling through photos. Sent crash report for this also.  This is on a Mac Studio M2 with 32Gb and 512 SSD.  This computer flies through an other photo software or any other software so I know it has something to do with On1 2024 including the latest update.  

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  • Stuart Schaefer

    Since this is still happening with the latest release I have submitted this issue to Tech Support. Being a holiday week I don’t look for a reply until next week.

    Cheers!

    Stu

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  • Stuart Schaefer

    To my surprise after receiving and email they were closed until Monday I did receive a reply asking for the Log File which I have sent in. Maybe that will help with the issue. 

     

    Stu

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