Skip to main content

Issue with files edited in DxO PR7

Comments

16 comments

  • Rick Sammartino Community moderator


    A new version of PR2024 was just released. Do that update and see if it helps.

    If not, try refreshing the metadata on case it's not being read properly.

    If that fixes this image but the problem persists, notify ON1 tech support.

    0
  • Ray Miles

    Thanks Rick. I downloaded the update and, although it didn't solve the issue with the three files I had, I was able to reprocess them in DxO and this time they appeared correctly back in PR2024.

    0
  • Ray Miles

    The problem persists. I have tried the metadata thing, but to no avail. The only work-round I have found so far is to export it as a JPG or TIF (exporting as a DNG crops the image as it appears in the original)

     

    0
  • Brian Lawson Community moderator

    Take the DNG file from DxO into Adobe Bridge and Rotate it there. The come back to Photo RAW and Read Metadata again. You might need to Rotate once more in PR but it should now show the entire image unclipped.

    The problem is that the image pixels are being rotated but the canvas is not so it gets clipped vertically while exposing the canvas horizontally. It has to something to do with the Orientation field in the Metadata.

    0
  • Ray Miles

    Since I don't have Adobe Bridge, I think I'll just export them from DxO as TIFs, since these are OK.

    Stevie from support messaged me to say they still have it down as a bug, with no fix in view at present!

    0
  • Brian Lawson Community moderator

    Bridge is free

    0
  • Ray Miles

    I know that and I have now downloaded it (even though I wanted to stay away from Adobe products). Your suggestion does not seem to work. Thanks all the same. The most straightforward fix for the time being is to export from DxO as a TIF and then take it from there.

    0
  • Brian Lawson Community moderator

    If you'd like I'll take a look at one of your DxO DNGs. Zip it together along with the .on1 and .xmp sidecars then upload that to a file sharing service such as Dropbox or WeTransfer. Post the download link here and I'll see what happens on my system and I can take a look at those sidecars to see what's going with them.

    0
  • Ray Miles

    Thanks Brian.Will do after breakfast. It also seems to be happening with Portrait images edited in Topaz Photo AI.

    0
  • 0
  • Brian Lawson Community moderator

    Thanks. I’m headed out now. I’ll take a look at it this evening.

    0
  • Brian Lawson Community moderator

    I'm not seeing any problem with your files Ray. They all came into the Browser with the correct orientation and in full view.

     

    0
  • Rick Sammartino Community moderator

    I looked again at the photo in the first post...

    The problem shown here is not about orientation, if it were, the images would be centered and not off to the left. I've seen this before, but don't remember what fixed it. Were these photos resized in another program? Could be that the metadata was not updated to match the new size. Does re-reading the metadata not fix it?

     

     

    0
  • Brian Lawson Community moderator

    This is the same problem that happens with DNGs from iPhones. There is a difference between the orientation of the Canvas and the image pixels. Somehow they have gotten out of sync by 90º. My fix has been to go to Bridge (or any other program), rotate the image there, then back in Photo RAW use the Read Metadata command. I've added a Rotate Left command to my Finder actions so I can do it there without opening another editing program.

    0
  • Ray Miles

    A quicker fix than Brian's that seems to work for me is to rotate the images 90 degrees in browse mode, then open them in edit mode and rotate them back.

    0
  • Brian Lawson Community moderator

    That hasn't always worked for me. When I went back to the Browser the problem was still there just rotated 90º.

    0

Please sign in to leave a comment.