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Photo Raw 2024 Update

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10 comments

  • Rick Sammartino Community moderator

    I don't know what's going on with that, but you can get the newest version here.

    https://on1help.zendesk.com/hc/en-us/articles/18523562744717

    Note: This page is for MAX, follow the link in the 1st paragraph if you need the standard version.

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  • John Lee

    Thanks Rick. That works fine for me. Still not sure why it doesn't show up in the Application Manager

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  • Dick Loek

    Why does ON1 make this so difficult. If you have an update, tell us where it is. I am starting to hate this website and have been a member from day 1. It is all about money, money, money. I don't know what I paid for or what   is included.???????

     

     

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  • Rick Sammartino Community moderator

    It's not about money, it's about a bug in the auto update. Photo Raw did originally show an update was available, but it had to be disabled because MAX was updating to the wrong version.

    Once it's fixed, auto update will work again. I haven't checked, but I expect the newest version has the fix.

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  • John Lee

    Rick, I appreciate the replies but two emails in the matter of a couple of days asking me to update and providing links which do not work is somewhat disappointing. Like Dick I am a long time subscriber but I am finding all the different variations and the need to download the complete program every Tim his getting tiresome and confusing - surely the program should notify an update is available on startup!

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  • Rick Sammartino Community moderator

    I just finished explaining why it didn't auto update. And I just said that it will again when the bug is fixed.

    Manual updates are simple to do, stop making it sound like a big problem.

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  • C Monty

    John and Dick, I and several of my friends who are using ON1 fully concur with the respectful way you presented your issues with the manner ON1 has handled this latest update.  It is confusing to some long time members like us.  I am jumping in here because I find the moderator's last post disappointing.  His focus on the auto update and bug fix for it is not at issue per se.  Furthermore, his opinion that manual updates are "simple" and telling a member to "stop" expressing a legitimate concern is out-of-bounds, if not somewhat disrespectful, IMO.  Our issue isn't because an auto update wasn't used; it is because the naming convention ON1 has chosen for marketing the variations of their RAW software and how updates apply to which versions is confusing for some customers.  It can be made clearer.  

    I like ON1 very much - been a customer for years.  They could improve their communications - it is a weakness in contrast to their excellent business approach of developing their software.  They upgrade RAW more extensively and frequently faster and better than many of their competitors, many of which I once used.  The one area I find them lacking is in communications - from giving us one-day notice of a webinar presentation, making sure the webinar is practiced and set ready to go before launching, staying on topic, delivering their tutorial content clearly and concisely, etc.  I do appreciate them making most of their many tutorials downloadable.  I'm encouraged the ON1 staff will improve their communications over time because they have been such a strong supporter of their customers' software needs over the years. 

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  • John Lee

    C Monty

    Yes. I didn't expect that sort of response. I too am a long time subscriber and until the latest update I was very happy but its getting more and more frustrating and these sort of responses from On1 to subscribers comments and issues is not good. 

    I agree the company update their software regularly and those updates are most welcome in moving the product and user experience forward but it gets lost in the way they are dealing with bugs and legitimate concerns from the users.

    I want to spend time using and understanding the wealth of features and not fighting updates. My annual subscription is due in the next couple of weeks and this is really making me reconsider my options.

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  • Brian Lawson Community moderator

    The responses that you get here, do not come from ON1. People that reply here are just other users like yourselves

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  • C Monty

    Brian, I absolutely do not want to get into a flaming exchange over this or make the situation any worse than it already is for us users.  I do beg to differ that an ON1 Community moderator is a user just like "yourselves."  Apparently, ON1 bestows the "moderator" designation on the person; therefore, they are representing ON1 whether the person is an employee or a volunteer who is designated a "moderator" by the company.  When I stand outside Walmart at Christmastime in a red vest ringing a bell to collect donations for the Salvation Army, I represent that organization to the public.  And my behavior reflects on that organization regardless of the fact I'm just a volunteer.  I've been a member of numerous forums and a moderator on several of them, and it was inappropriate (essentially disrespectful) for a moderator to basically lecture a user who felt they had a problem - let alone tell the user to stop complaining about whatever problem the user believed s/he was having.  

    Telling someone they don't have a problem is NOT the way to engender loyalty or confidence in an organization - quite the opposite.  It is a basic conflict resolution principle to NOT tell someone they don't have a problem, when the person sincerely believes they do.  Furthermore, other users who view this thread are going to form an opinion about ON1 and us.  What kind of opinion do you think some users will have after seeing these exchanges?  Based on my experience and training, some of them will not be encouraged to ask questions or leave with as positive an opinion about ON1 as the company would like.  

    My suggestion is to delete this entire thread, discuss moderator behavior among yourselves and the company, and make some changes that will better serve the users, the company, and you moderators.  Some of us users have a problem with the direction ON1 appears to be going in their communications arena as evidenced by the number of customers in this and on other forums who have expressed issues with the latest release. ON1 needs to up their communications game in several areas.  Providing a good product will not, in itself, keep some customers in this day and age when poor communications are unaddressed.  Too many competitors do both well.

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