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New version of ON1 RAW 2024 is nor useable

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4 comments

  • Rick Sammartino Community moderator

    The new update works just fine here. No reason you should be having troubles. I would try a reinstall or maybe delete settings. Reset is also an option, but that will wipe out your catalogs and albums. If that doesn't help, you'll have to contact ON1 SUPPORT.

    https://on1help.zendesk.com/hc/en-us/articles/4413412473485-ON1-PHOTO-RAW-Delete-Settings-or-Reset-ON1-PHOTO-RAW-

    https://on1help.zendesk.com/hc/en-us/requests/new

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  • Tomas Barton

    I had similar issues, there's a background procees for catalog migration. Depending on size of your photo collection it might take couple of hours to migrate the data :( It's quite unpleasant experience to edit photo while migration is running. However once the migration has completed ON1 PhotoRAW 2024 seems to be really much faster.

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  • ALEC MCKEOWN

    And what if you don't want to use Catalogues just like me !

    I updated to the new version and I still get ON1 freezing and saying " not responding "

    I have contacted support.

    1
  • Brian Lawson Community moderator

    If you do not want to use catalogs, then do not use them. There’s nothing requiring them to be used. Most likely your problem is in the migration of the Ndservices database that has been described in other threads. I’m not at my computer so I cannot give you a link, but if you take a look through, what’s been written in the past few days you’ll find it.

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