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Export very slow

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10 comments

  • Dennis Hoenich

    This is running the export with priority set to high.

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  • Rick Sammartino Community moderator

    I would expect 1000 photos to take a while. I have no idea how long that should be, but if it were me, I would have done them in batches.

    You can check the tips pinned to the top of this page to see if there are any ideas you can use. 

    If you need a more definitive answer, you'll have to contact ON1 support and ask them.

    https://on1help.zendesk.com/hc/en-us/requests/new

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  • Dennis Hoenich

    I did try to run 3 batches of 50 in background and one 400 item in foreground. Was hoping I could get the CPU over 5%, but still the same and not seeing the background ones being processed. Seems like it is not utilizing the processor or GPU much at all even setting the process to high priority. 

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  • Brian Lawson Community moderator

    How long did it take to do 1 batch of 50? Multiply that by 20 to get a rough idea of how long 1000 will take.

    I would also turn off ALL other running processes - programs and background tasks.

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  • Dennis Hoenich

    It's taking about 50 sec/image. Some adjustments, but resizing from 6000 x 4000 to 3000 x 2000. That seems like a long time and if the cpu was getting above 5% then that would be fine. It's the fact that it doesn't seem to be using resources very well.

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  • Brian Lawson Community moderator

    I doubt it can work on more than one photo at a time. Less than 1 minute doesn't see that long to me especially with the resizing that is being done. You won't see that on the CPU, that is AI and it is all GPU processing.

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  • Dennis Hoenich

    I went through all the speedup guide stuff again in the troubleshooting guide and re-ran a batch of 50. Now it is taking about 2 min for 50. Same images, size, disks, etc. Don't know if virus scanner was being excessive, or one of the other things. 

    Did these since I hadn't done it for 2024 version, just 2023. One of them made a huge difference.

        2) Make sure GPU is set for On1 to use it (windows)
         https://on1help.zendesk.com/hc/en-us/articles/115000138471-How-to-Update-Video-Card-Driver-and-Set-Default-GPU-Open-GL-3-3-Error-Windows-Only-
        3) In Win 10/11 Graphics Settings/Options make sure High Performance is selected for On1.
        4) Remove any On1 folders from the path of your Antivirus
        -    C:\Program Files\ON1
        -    C:\ProgramData\ON1
        -    C:\Users\(your name)\AppData\Roaming\ON1

     

     

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  • Brian Lawson Community moderator

    Glad you found a solution.

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  • Chris Beer

    NO it's not. I 

    I have a new PC (Win11, 13th Gen Intel(R) Core(TM) i7-13700KF 3.40 GHz, Geforce RTX 4070 12GB, 32 GB RAM) and I need between 1 and 20 minutes per photo when exporting (job contains 380 photos, 1:1 to jpg conversion).
    I have updated the graphics driver, both in Windows11 itself and in the NVIDIA Control Panel "ON1 Photo Raw 2024.exe"  exclusive added. 
    The CPU utilisation was once briefly at 100%, but now around 20-25%, GPU 3-6% (the photos contain optimisations via Brilliant AI and denoise).
     Something can't be right here. 

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  • Brian Lawson Community moderator

    "NO it's not. I" I'm not sure what this is referring to.

    No, something is not right if it is taking 20 minutes to export a single image. You'll have to talk to tech support about that and probably send them one of the image files (and its .on1 sidecar) that is taking so long to export. Instructions for doing that are in How to submit a problem to ON1 Tech Support - A Step-by-step Guide – ON1 Support along with the link to Submit a report.

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