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Apple HEIC Photos and ON1 Quality Control

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22 comments

  • Brian Lawson Community moderator

    This is a known problem that has already been discussed on these forms couple of times. About this yesterday. No EXIF data is being overwritten. The program simply is not displaying them properly.

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  • ramesh ramchand

    Well the EXIF dimensions in the original photo does not match that in ON1. Don't understand why the data cannot be read and used ASIS to render.

    I have only used 2024 on a subset of my photo database (<100 HEIC and < 100 ProRaw). I am sure that ON1 as part of their software testing suite, should have a sampling of photos from all popular cameras.

    Not testing it thoroughly on photos taken with Apple iPhones is inexcusable if ON1 is expecting to gain market share. It demonstrates a lack of product maturity and ability to compete with the likes of Capture One, Lightroom.

    I have reported it to Tech Support.

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  • Brian Lawson Community moderator

    As have I. And it was reported during testing. Deadlines prevent it from being fixed yet.There’s  nothing we can do about it.

    The dimensions being displayed are inaccurate. If you open the file with ExifTool, you will see that the dimensions are in fact accurate. This can be proven by opening up the file in any other editing software, and sering that the photo appears correctly. Nothing has been changed. It is simply a display issue.

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  • Andreas Rummler

    I have to jump in here, as it's not just a display issue, at least for the orientation data. If you rotate an incorrectly oriented image in PR, do some adjustments and export this image again, you can get an incorrectly oriented image as a result, if you open this image in another software (in my case Synology Photos server, XNView, Digikam or Apple Preview).

    That's exactly the point, which makes PR almost unusable as you have to do the manual orientation work twice.

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  • Brian Lawson Community moderator

    I am only the messenger here. Arguing with me is only going to increase both our frustration levels.

    Of course the exported images are going to exhibit the same problems. The same code is being used to interpret the image data when it is displayed onscreen for us to see and when it is being exported for others to see.

    Photo RAW is a non-destructive editor. It does not touch the original image data. The HIEC files have not been altered in any way. I've already told you how to prove this and it has the added benefit of providing solution to the problem until the engineers can get it fixed. Convert them to DNGs before editing them. You don't need to convert all of them, just those that the program is having trouble with.

    You have reported it. I have reported it. Others have reported it. There is nothing else to do or say about this.

    Have a nice day.

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  • Ray Miles

    I have reported a similar issue with portrait-oriented DNGs imported from Topaz Photo AI. My workaround for them and for HEICs is to convert them first to another format, ie Tif or Jpg.

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  • ramesh ramchand

    I did an experiment today.

    Took an Apple ProRAW image (DNG format). Used Mac Preview to export to both JPG and HEIC formats.

    All three open fine in ON1 BROWSE and EDIT modules, with the exception of a darker DNG rendering in the EDIT module.

    Seems that ON1 has difficulty opening native HEIC files within the EDIT module.

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  • Wayne Smith

    I have found a fix to this problem on the Mac albeit a painful one but in Mac finder select vertical images, view as Columns then chose "rotate Left" . this will rotate the images but they will now appear correctly in PR 2024 and can be worked on as per normal. Chose "command right bracket" to re-rotate image and all is back to normal.

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  • Brian Lawson Community moderator

    Thanks for that Wayne. Unfortunately that command is not in my Finder window even after I use the command for adding it. It is also not available for Windows users so here is another solution.

    Send it to Adobe Bridge and do the rotation there. Quit and when you return to Photo RAW you can start editing it by rotating back into the correct orientation.

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  • ramesh ramchand

    I think Wayne meant ‘open in preview’ and rotate. Strangely if one opens a .HEIC file in preview and exports it as .HEIC it opens fine in ON1.

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  • Brian Lawson Community moderator

    No, there is a command in the Finder's preview column to rotate images. I just can't get it to be added to my system. Could be because I've added my own or a bug in the OS, I don't know.

     

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  • Brian Lawson Community moderator

    Aha! You made me look deeper and I found it. This is for Mac users.

    Right-click on the image in the Finder then go to the Quick Actions sub-menu and Rotate Left is right there. No need to open another program at all. Yay! 😎

    Thanks for that. 😃

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  • Ray Miles

    I can confirm that opening the HEIC file in Preview and then converting it to HEIc does do the trick. Of course, it over-writes the original file, unless you rename it.

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  • Brian Lawson Community moderator

    Ray, I don't know how you're posting but it is unreadable. It looks like you're using the Block Quote maybe? It has a bug that messes with the displayed text in Dark Mode. Please don't use it.

    There isn't any need to convert or open the file in any other program on the Mac. See my 2 posts just above yours.

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  • Ray Miles

    Brian, I mistakenly clicked something but re-edited back to normal! Problems typing due to fractured shoulder!

    Trying your solution now. Thanks

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  • Brian Lawson Community moderator

    Thanks.

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  • Ray Miles

    I also plan to see if your workaround can be applied to the TPAI issue I mentioned above.

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  • Ray Miles

    Brian, I don’t think your work round works! The image now shows correctly in edit mode but is rotated in brow mode. As for my other issue, in Preview DNG files cannot be converted to DNG only to TIFF etc.

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  • Brian Lawson Community moderator

    It worked on my system. I tested before posting.

    I've seen what you are reporting but only when I've tried to rotate the image in the Browser before going into the Editor. Getting them back into sync is a problem and I don't remember how I've done it. It could have been by using the Read Metadata from File command.

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  • Brian Lawson Community moderator

    I don't have Photo AI but I tested with Topaz NoNoise AI by using the Send To… command on a DNG file PR was having trouble with. It opened with the correct dimensions and orientation and I sent it back as a new DNG file to preserve my original. PR is handling that correctly.

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  • Brian Lawson Community moderator

    Ray, I found the solution for the orientation mismatch between the Browser and the Editor after using the workaround I recommended. After doing the rotation elsewhere, back in Photo RAW use the Refresh Preview command. Now the orientation you see in the Browser will match what you see in the Editor and you can rotate it to the correct orientation.

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  • Brian Lawson Community moderator

    This appears to be fixed for HEIC files in a soon to be released update.

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