Cropping is as slow as molasses!

Guy Meacham

• August 15, 2018 18:05

Hey folks anyone have a fix or idea why cropping can be so very slow in On1. For example if I open a 4:3 image but then want to crop to 16:9 I normally end up wanting to move the crop up or down from the default center. It takes multiple moves with a mouse to get this done. Pressing the up or down arrow key work but again at a glacially slow speed. This problem exists on multiple versions of windows both 7 & 10, Desktop and Surface Pro.

Thanks.

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  Jim Durfee

  • August 15, 2018 18:56

  I had these similar issues, you need to submit a support ticket and get those at ON1 to help you fix this.

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  Jim Major

  • August 15, 2018 22:29

  I'm on a Win 7 system and don't experience this. I can drag the crop window around easily. Using the arrows keys is quite poky, but shift-arrow accelerates it nicely. Oh - version 2018.5 (12.5.2.5688).

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  Rick Sammartino Community moderator

  • August 16, 2018 04:19

  I've had the same problem since Photo Raw was released. It's been reported a few times now by others as well.

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  Nigel Latham

  • August 21, 2018 07:51

  I had the same problem and it drove me nuts until I updated the video drivers to the latest version (Nvidia), hey presto problem gone. Smooth as silk now but I needed to get the drivers directly from the Nvidia site, my laptop manufacturer and Windows did not have the latest drivers available. This is on a Windows 10 machine.

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  Kevin Pinkerton

  • August 24, 2018 14:42

  This is not really an answer but I do have two comments...

  1) if I do any rotation while in cropping and a corner of the cropping window touches the edge of the original photo, the resizing will hit a snag and basically stop resizing. That is until I get that one corner off the edge of the original photo. Once that is done, I can continue to resize.

  2) if my filter list becomes complex, with perhaps a dozen or more filters, especially if I use masks in any of the filters, all sliders in any location (develop or effects) starts to bog down and the latency between the slider movement and the display update becomes noticeable. I sort of expect that because ON1 is re-applying everything after whatever effect I am editing (or god forbid, in develop) all the way thru to update the display. 

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  Stephen Munyan

  • August 25, 2018 13:59

  By any chance are you using catalogs?  On1 was running very fast for me until last night when I created two catalogs.  The catalogs have never completed building.  All tools such as crop, masking, etc are now very slow.  I just entered a note in this support forum.

   

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