Error trying to use Resize Standalone

Laura Pritchard

• August 21, 2018 09:28

I went to automate>On1Resize Standalone this morning and got the error message 

This is the first time I've seen this. Any idea why?

Thanks!

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• Official comment

  

  James

  • September 13, 2018 19:14

  This error message means you are trying to open a file that is not in a supported color mode. Please refer to the KB article below: 

  https://on1help.zendesk.com/hc/en-us/articles/206382128-I-am-receiving-a-command-is-not-available-error-when-launching-the-product 
• 

  Rick Sammartino Community moderator

  • August 21, 2018 14:31

  Sorry, don't know why. If you contact support about it send a copy of your logs too.

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