update 12.5.3.575

G Janacek

My update to amazingly slow ( hours) on OSx 10.11.6. How do I get back to the previous version which was fine

Comments

4 comments

Rick Sammartino Community moderator

August 21, 2018 14:28

Edited
To go back to a previous version, if you have a copy, just install it as before. If you don't have a copy you can sign in to your On1 account and re-download the one you bought.

I don't understand the problem though, what's slow: downloading, installing or using? I had to reboot and install in admin mode (windows) before it would install properly. Now that it's done, it works fine.
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Sunny Archibald

August 26, 2018 18:35

Edited
Performance was AWFUL. Exporting a single jpg took almost 3 minutes. I didn't get much constructive advice from Plus Tech Support, so I uninstalled On1, deleted every single On1 file in every Library on my Mac, rebooted and again downloaded and installed the latest version. it is running much better. Not sure why that isn't the first thing Tech Support suggests, but it worked for me.
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Rick Sammartino Community moderator

August 26, 2018 18:48

Edited
If you actually did this, then unless you have sidecars, you likely deleted all of your edits as well.
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Sunny Archibald

August 26, 2018 18:51
No edits were deleted. All my edits are safely on my Media Drive and not contained in any Mac library. Nor did I lose any of the textures, backgrounds, presets, etc., I have accumulated, because I copied them out ahead of time.
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