A few weeks ago I put a note into one of the other forums discussing problems with On1 performance on my Dell Latitude E7440 after cataloging had been turned on. I was advised to contact technical support which I did. I've had three exchanges that didn't resolve my problem and only provided me with canned answers asking for my system configuration, suggesting I download the latest release, and to verify that I was running the most recent OS and video drivers.
Last night I decided to catalog the same directories but on my desktop system. This is a powerful desktop system built on an i7 processor with 16 cores, 28 GPUs, 32 GB of memory, and two professional grade Samsung SSDs. I'm also using a NVIDIA GeForce GTX 1060 GB card driving a Dell monitor at 3840 x 2160. All drivers are up to date.
I am currently running On1 Photo RAW 2018.5 (220.127.116.1157) on a Windows 10 Pro 64 Bit Windows System. Up until last night I was editing and rating the photos from my trip using directories (no catalogs). On1's performance was great. I could switch from image to image with no delay. If I went into Develop or Effects masking tools were completely fluid. Panning/zooming was also fluid. with no lag time.
Last night after I finished an editing session, I decided to Catalog the two top level directories containing photos of my trips to Germany and Switzerland. After an hour On1 reported that the catalog operation was 99% done. There was one directory remaining that was showing 95% complete. This directory contains 12 images. I left the system running and went to bed.
This morning I sat down to my computer and can see that On1 is still at 99% complete and 95% complete on the same directory. I iconified On1 and sat down to browse the web using Chrome. My system was working as expected (which is a good sign - On1 was only using 5-7% of my CPU). After an hour I opened On1 again to see the exact same 99%/95% complete status in the catalog. I opened one of the directories (not being cataloged) and started editing two photos:
1) Opening the photos was very slow. Panning around the photo encountered 3-5 second delays.
2) Turning already created Effects adjustments on/off also encountered delays.
3) I then opened another image and decided I needed to use the masking bug to darken an overcast sky. The masking bug was almost unusable. I then switched to a bush and tried to mask areas in/out. The mask was 3-5 seconds delayed behind my mouse strokes. This went on for 15 minutes until I gave up.
I tried exiting and re-starting On1 figuring it might be a memory leak, hung thread, etc. There was no change in performance.
The only operation that appears to run quickly is the browse module when I filter using the catalog. Selecting all images in the catalog that meet a given star or color criteria is fast. As I said earlier, if I try to drill in to any of the images that's when things slow down.
At no time did my Process Explorer ever register more than about 10% usage so something inside On1 is causing the delay. Any idea what's going on?
As I said in my earlier post in the general forum and in my emails back/forth with technical support. I am a Software Engineering Manager with many years of experience. I will be GLAD to help you debug this problem. Just tell me what logs, etc you need. I like On1 and want to see you and your team succeed. There is something wrong here that needs to be fixed.
I plan to leave On1 open/running for another 3-4 hours to see if it finally completes the catalog operation. If things don't improve I plan to delete the catalogs again in order to make On1 usable. I need to complete my photo editing this weekend so I can show pictures of our trip to my family next weekend.
I had hoped to use the Catalog feature to help me work on the final ratings to break my photos into small logical groupings that could be extracted and shown to family / friends.
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