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Adding to catalog never completes and causes Develop and Effects to be very slow even with very low CPU usage

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12 comments

  • Rick Sammartino Community moderator

    Steve, I've had this exact problem since Christmas but the .5 update seems to have fixed it for me. My catalogs never seem to finish either, but it's not slowing anything down any more. I'd want to know how many photos you're cataloging. I have about 40,000 and my PC is 1/2 as fast as yours. i had to manually make sure the GPU was being used for On1. I've heard from a few others that their problem was one or more corrupt photos messing up the catalog, but only the support team would know that by checking the logs. I suggest you get back to James with a copy of a new log taken after these problems and see if there is anything new.

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  • Stephen Munyan

    I'll be glad to provide a copy of the directory with all 12 files and the side car files along with the log. I'll zip the files and upload them to my OneDrive directory, and send a pointer to James.  It has now been 4 hours.  On1 is still stuck in the same place, and still consuming 3-7% of the CPU.  Nothing appears to be happening.  Time to head out and enjoy the sunshine.  I'll upload the files when I get back.

     

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  • Rick Sammartino Community moderator

    Sounds like a good plan, let us know how it turns out.

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  • Stephen Munyan

    This evening it looks like On1 finally finished processing that directory.  It is now 10 pm east coast time and the catalog is no longer showing 99%/95%.  I'm uploading the log and directory to support.  Hopefully they can figure out what is going on.

     

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  • Jim Durfee

    I won't ever use the "Catalog Folders" feature again unless I actually have a spare computer to test it on first. I went through almost 6 weeks of pure hell, one problem after another, re-install after another......and finally started fresh with no cataloging and this latest 5757 build update and everything is now working mostly smoothly. 

    The only thing different is I'm not using the cataloging feature.....I'm not even going try using it with this latest update now that I've got things working half way decent. 

    I'm convinced the catalog feature was the cause of most of my problems the last 6 weeks or so..... 

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  • Stephen Munyan

    This morning I booted my system and started On1.  The Catalog area is now showing 99%/95% complete again and is stuck on the same directory.  Last night I sent a pointer to the zip file to support.  Let me know if there is anything else I can do to help you analyze/solve the problem.

     

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  • Rick Sammartino Community moderator

    Stephen, the catalogs will always be checking to keep themselves up to date. Even if it gets to 100% it will continue to look for changes and show that it's still working. Right now both of my catalogs are sitting at 99% just as they always do (As I'm typing this, they just switched to 49% and 28% for a few seconds and now back at 99% again).

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  • Stephen Munyan

    Understood. If On1 was moving between directories your comment makes sense.  It is now 3:48 pm.  On1 is still stuck on the same directory containing 12 images.  I think your original theory about On1 getting stuck on a corrupt file is the true culprit.

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  • Rick Sammartino Community moderator

    Stephen, if that is what you suspect and there are only 12 photos, why don't you move them all out of that folder and see if catalog finishes on an empty folder. If it does, add them back one at a time to see where the problem occurs.

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  • Kevin Pinkerton

    A couple of things I have noted on the catalog updating thing...

    If you have a lot of directories, ON1 does not always put up the progress clock next the the folder unless that directory is put up somewhere on the display. So even though you think it is working on only one directory, it may actually be working on many others at the same time.

    Sometimes, particularly when it is sitting at 99% at the top level directory, ON1 never removes this progress clock. At least until you shut it down and start it back up again. Like it is a refresh issue and it just forgets.

    A year or two ago, on a much slower hard drive, I could never get it to complete. I would leave it running for several days in a row. I just gave up on that. That was back in ON PR 2017.

    If I suspect a corrupt file or something, I will simply reset the browse cache, or empty it.

    I have also found that ON1 will go thru ALL of the files in your catalog when you enable the "Apply Lens Correction Automatically to Raw Photos". This can take a long time, but it does pop up and tell you about photos it thinks are corrupt. If you do this and it finds a corrupt file, keep an eye on the disk space on your system drive, or wherever you have the scratch folder set, as I believe there IS a memory leak and two different times ON1 has filled up that drive while still processing. Fortunately, exiting ON1 or resetting the scratch folder location will clear up whatever huge file it has created.

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  • Kevin Pinkerton

    BTW, I do not use "Apply Lens Correction Automatically to Raw photos", because I think it adds a lot of data to the scratch folder and I have some issues how I think ON1 should deal with some focal lengths on at least one of my lenses. I believe that this Apply Lens Correction is simply for the thumbnails in Browse anyway.

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  • Stephen Munyan

    Sorry, I'm behind reading the forum.  It was a busy week.  I didn't try removing the files from the directory.  I suspect that the corrupt file idea I correct.  I created a ticket and uploaded my files for support.  I'm waiting to hear back.

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