I have entered 4 support tickets with no response to any of them. The first one was marked solved without doing anything or making an entry. This relates to activation problems with on1 photo raw 2018. I went through all the hoops of resetting password, etc. I even removed the program & downloaded another copy and re-installed it. Apparently the website database has activation blocked for my account since I get the same password error when I try to get an off line activation.
My main concern is the customer support system. If this is normal then I definitely don't want to move from lightroom/photoshop to ON1.
Years back I was a customer of ON1 products & was happy with them....what happened to ON1
Please sign in to leave a comment.