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Searching these support forums




  • Official comment
    Kahlie Support manager

    This feature has been implemented! 

  • Rick Sammartino Community moderator

    Theoretically, if you go to google and enter irfan site: it should work, but I just tried it and couldn't find irfan.

    EDITED: i see you just used irfan in a post and i didn't see it. Progably because these forums are in a database and not searchable from outside.

    The search on this page says there are 3 results, but doesn't show them. Probaly a bug that On1 should be made aware of.

  • Kevin Pinkerton

    Yep. I think this is a good thing for ON1 support to implement. Perhaps they already tried it. But I know that they monitor this group as they replied to a post I made earlier.

    So for now, all we have is a list view of posts. No searching. That is probably useable right now, but in 6 months from now, there will be a lot of lost information that will have to be repeated. Painful.

    ON1 Support: Can you see if you can implement a search tool for these new support forums please?

  • Darryl Brooks

    I just posted something similar. Since I couldn't search, I didn't know this was an old issue until I scrolled through 8 pages of posts. I think the problem is that ON1 is using Zendesk which obviously is lacking key features. The only control they have is moving to a new system for the forum, which I hope they consider. 


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