preset package **** has installed 0 new files. There were no errors
hi,
iam trying to install the package freely available on ON1 website. Iam a new user. i bought 2018,5 version and it works fine both stand alone and as a lightroom plugin. When i try to install ANY of those extensions, i receive this message. I followed step by step instructions reported, but nothing change. Does anybody has a suggestion please?
thank you
-
Don't know if this applies to you or not. Found it by searching your problem in the above search box.
If you search for "installed 0 new files" you will get about 38 results. One of them may apply.
0 -
ciao Rick, thank you for your replay. iam browsing and testing the results, but no luck until now. i also reinstalled my copy of photoraw. nothing different happen. i dont know why but will continue to try. thanks again
0 -
Michele, if you still can't get it you can send a request to tech support. You'll want to tell them what pkg you're trying to install and all the things you've done so far. Also if you could send a copy of the logs taken just after trying the install it might help.
0 -
hi Rick.
Iam actually in contact with a kind person at assistance. Him asked for what specific package i cant install, just like you. My answer is that i cant install ANY of the packages i tried so far. :-(
I dont know why, and i have impression, iam a very specific case, because it looks like many users solved it by unzipping .zip with file explorer instead that 3rd part software in windows 10.
So , i shall depend by ON1 operator's kindness in following my specific case, because its not a general issue imho.
lets see what happens. iam continuing to try and try on my own in the while.
0
Please sign in to leave a comment.
Comments
4 comments