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Document Failed to Load - Apple Photos Extension



  • Rick Sammartino Community moderator

    Sounds like On1 needs to fix it in an update and it's not something you can fix till then.

  • Eddie Lim

    Same problem here. I wish I hadn't upgraded because it 'quits unexpectedly" everytime I try to ope  the program. I am on an IMAC version 10.14.5.  It is currently unusable. HELP somebody.



  • Brian Lawson Community moderator

    Eddie, to get past the crash at startup, disconnect any external drives you have then launch the program. It should work then. Now you can reconnect your drives, quit the program, and relaunch it without crashing.

    I was having this same problem when I first started using the .5 update. I no longer have that problem. My photos are on an external drive and it seems the crashing has something to do with the previews for the image folder you first see. By disconnecting the drive, the program resets what it displays at startup allowing it to startup normally. Once it is working again you can go back to that image folder without problems.


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