ON1 RAW 2018.5 will not display jpg files from SD Card.
I have ON1 RAW 2018.5 installed on a MS Surface Pro 2 with a 256Gb drive. My image files are stored in Dropbox Pro, with all folders except Camera Uploads set for "online only." It's been working really well.
This afternoon, suddenly, I inserted a SD card from my Nikon P900 camera and ON1 will not display the images.
It displays the card being mounted as d:
I can select d:/DCIM/100Nikon -- ON1 displays in the Browse pane the same number of blank squares as pictures on the card. When I mouseover, each frame displays the correct filename and associated metadata. But the image is not displayed. I can Select All from the card and copy them to Camera Uploads, where I get the same indication -- metadata and filenames but no images.
But when I use Windows Explorer (rather than ON1) to display the contents of Camera Uploads, the images are there. And I can display the images with Fast Picture Viewer.
So other Windows apps can see and display the images, but ON1 cannot. Nor do the images appear when I switch to Develop module.
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Hey John
As I mentioned in the other group it would be good to know:
- if the same photos worked if you moved them to the PC first.
- it might make a difference weather browse is set to Fast or Accurate.
- If On1 is just delayed in loading them how long have you waited for them to load?
If you want to post these details here it might help, but I think you might have to put in a support request. If you do that, include a copy of the On1 logs so they can see if there are errors causing it.
You can look at the logs yourself. They are accessable from the On1 Help menu. Once opened, scroll to the bottom. You won't know what any of it means but you can tell if something failed.
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= You're right; I can't read the log. I tried pasting it in here and locked up the browser tab. Twice. Maybe too long for the message field?
= I've tried copying the SD content to the PC/Surface Pro. It didn't help. And I'm getting the same problem on other folders, in addition to the SD Card. When I select, say, the Camera Uploads folder in ON1, I get dark gray squares for each image in the folder. When I mouseover the images, I can see the filenames. If I double-click to expand a single image, I get the image briefly displayed, then replaced by a black "person" silhouette overlaid by a white rectangle and diagonal bar -- as though to say there is no image there.
= I've tried both Fast and Accurate. No change.
= I've waited hours for the images to display. They don't.
I have submitted a ticket, but I could add the log file to it.
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Ok, submitting the ticket sounds like the best plan for now. If they request the log you can attach the file rather than copying it. When you view the log it opens in a text file, just save that file somewhere that you can find it (desktop?) and then just attach it to your reply email.
I'm glad you didn't post it here because I can't read it either! :)
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Hi John.
I have similar problem.
Have you solved?
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