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Exporting PSD files

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5 comments

  • Rick Sammartino Community moderator

    According to the user manual the only format that On1 uses to support layers is PSD. On1's TIFFs don't support layers.

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  • hermann

    I didn‘t explain it correctly. I want to Export a non-layered tiff-file for printing, but On1 hangs when the file to export is a layered PSD file.

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  • Rick Sammartino Community moderator

    LOL, yes, that is a completely different problem to what you said above.

    Are you sure you're waiting long enough? Sometimes exports can take a while.

    Are you exporting in the background? If you are, you should still be able to use On1 but the export will take even longer.

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  • hermann

    On1 doesn‘t start the export dialog.

    Let me tell what I did. I had 8 PSD files, some of them layered, pressing the exprot button frozes the application, withoiut warning.

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  • Rick Sammartino Community moderator

    hvierke, if that's the case, maybe you should be asking tech support about it. There is a button at the top of this page to submit a request. You should write a detailed explanation of what you did and what happened, also include the On1 logs. You can get the log from the Photo raw help menu. Just save them to a txt file and attach to the request.

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