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Slow 2019 performance on fast computer

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76 comments

  • Kevin Pinkerton

    But they probably edit the video and cut out the slowness. LOL

    3
  • Sander Taats

    I have nvidia gpu and the software it too slow for me to use it.

    Feels like waste of money and false marketing right now as I was under the impression that it would be fast.

    3
  • Richard Calsada

    I'm also experiencing slow performance on Win10 laptop and desktop. Both are I7-7xxx cpu's. Performance is much slower than what I'm seeing in the video tutorial's ("editing your first photo"). Both of my computers exceed the recommend hardware requirements. Editing the same photo in Raw 18 does have a performance increase still nowhere as crisp as in the video tutorial that's using an Apple computer. Windows version needs help.

    2
  • Sander Taats

    One example of performance issues is when you zoom in on an image and move the view around it's painfully slow. That is with fast panning turned on in options. I don't understand why there is an option to make it even slower than it already is. Just load the whole image to the memory so it doesn't have to re-render for every slight view movement when you are trying to work with an image.

    "A state-of-the-art processing engine providing a fast, smooth, comfortable, and fun photo editing experience while producing the highest quality results for your photos."

    I don't feel that the software lives up to this claim. Haven't tested all the functionality yet but that part seems good on paper. Just can't deal with the speed issues when I want a smooth, fast and comfortable editing experience.

    2
  • Alessandro Scuderi

    I use the new release today, at first use it seems ok, but after a new reboot of the system the more effects/layers or local adjustments i add, more the computer goes slower or choppy and unusable for many seconds or much longer (and i have a pc with Windows 10 8core 4.3ghz 4gb video 16gb ram SSD 525 GB for system and 4TB HDD) and in export On1_2019 have a very slow generating preview; Even with Antivirus disabled (with is even worse….).
    I tried on setting to low cpu usage and boost ram but he has no effect.
    I have notice the windows management to see what slow and notice on On1 use the GPU (radeon R7 370) is not used at all or slightly but not on export or develop only when i select a picture it works. (On1 2018.5 it has GPU use but not full but with that the system is stable)
    Maybe you will work at balance the CPU/GPU use for better stability or fast response, i think that is bes the solution to improve

    For now is not fast as promised and i am unhappy for that, because i love On1 and want to develop more faster the picture i love to improve with the software.
    Hope On1 team find a definitive solution for windows user (i think on Mac don’t have those bugs).

    2
  • Rick Sammartino Community moderator

    I just want to point out that after updating to 2019 you should check the GPU and make sure it's set properly, also check the graphics settings in Win 10. Neither of these were set right for me after installing 2019.

    If you need instructions for any of this, post it here.

    2
  • Rick Sammartino Community moderator

    Well, not guaranteeing a solution. You might already have this set up right. First check this FAQ and see if your GPU is set to run with On1.

    https://on1help.zendesk.com/hc/en-us/articles/115000138471-How-to-Update-Video-Card-Driver-and-Set-Default-GPU-Open-GL-3-3-Error-Windows-Only-

    Then check this in Win 10:

    For windows 10 users, in addition to the FAQ posted above,
    you can go to settings from the start menu, select system,
    on the right scroll to the bottom and select Graphics settings,
    make sure you have 2019 showing there and set to high
    performance. If not, browse and add it.

    Maybe it'll help, maybe not but it doesn't hurt to check.

    2
  • Martin Evans

    So painfully slow 2019 is unusable for me. I should state I only have one GPU and had already set windows graphics settings to performance for photoraw. 2018 works adequately although I wouldn't say fast.

    In filmstrip view it can take 1 minute to simply select the next image and has crashed a number of times doing this.

    2
  • Rick Sammartino Community moderator

    You know what we need? We need to know what's in the PC's that On1 uses that makes them so fast. THEN we can compare and see what's different. Whaddaya think???

    1
  • Alessandro Scuderi

    i made another try today because Yesterday when i turn of my pc it has an update, but never change, slow response again when switch from develop to local adjusments o want an export with long wait on generating preview (and all pc goes almost freeze during charge preview).

    For that i reinstall On1 2018.0.1.5544 the best stable version of 2018 and wait a stable release of 2019, until that i continue to use 2018 or 2019 only for the new function as focus stacking o similar. It is sad but next year i suggest to On1 staff to release first their Mac stable version and only after the Windows when is fixed and fast as promised.

    1
  • Alessandro Scuderi

    I tried to set the GPU with On1 2019 and goes to advanced settings to make On1 use the GPU but it doesn't change at all it remain slow and it affected my pc near to freeze when is open and i switch from the panels (develop to effects, etc..

    I tried with On1 2018.5 (by default it use GPU) and with advanced settings boost it could be faster than normal (only when i use local adjustments it goes choppy but only with mouse - i have bought graphic tablet and with graphic pen it is smooth…. and it's strange, maybe i have to reinstall the GPU to make both On1 2018 and 2019 at best with GPU.

    1
  • Rick Sammartino Community moderator

    Alessandro, I don't remember if you've contacted to tech support or not. If not then maybe you should do that.

    1
  • Alessandro Scuderi

    As what you say Sander, the software is not optimized for Windows at all; the ON1 staff need to solve this soon or next year if they do the same with new version without solve the bugs or the optimization, i didn't upgrade or renew my subscription until is fixed and stable as Mac version

    1
  • anthony heuver

    I am having exactly the same issues. I have only recently started using ON1 so I don't have any experience with V18. However, this SW is simply unusable for me. I have never had any issues with Photoshop . I decided to try ON1 and there are a few  of the features I really like. I have done all the setups as indicated and can see my GPU is being used, sometimes up to 40-50%. My issue seems more in the area of CPU usage, all 8 CPU's often run at 100%, not much disk I/O and memory often sits around 60-70% . I have just purchased a SSD drive to use as a scratch drive and may upgrade memory from 16G to 24G. But I am not confident that will improve my situation. I am somewhat surprised because all the video's I have watched most of the functions are quite good.

     

    1
  • Kevin Pinkerton

    I have a high-end computer and I too have these issues. Read here and see if this will temporarily fix the 2019 performance issues for you.

    https://on1help.zendesk.com/hc/en-us/community/posts/360032101931-Solved-the-HORRIBLE-response-time-in-my-2019

    1
  • Alessandro Scuderi

    Thank you but i also reinstall OS 8 days ago and set all the possible optimization, On1 2019 goes well until you add many multiple layers and when you do and try to go back to develop from effetcs it start to be slow, and also when you push export button, none of this it is optimized by On1 staff for now and they do maybe on the next update. For now i have made all is possible and wait using 2018.5, i have no more time to loose around optimization - now it is up to the staff to solve and optimize on1 for Windows 10 and i wait…..

    1
  • anthony heuver

    Ok, so I did get some time tonight to do some more editing. Few things I noticed. When I start with ON1, uses about 4-5G RAM. As I spend more time it climbs to around 8-9G . Even with Photoshop active did not get over 13G.  This is very different behaviour to what I saw earlier. Running through my files in browse mode is very quick, no issues at all.  Editing works fine . Noticeable improvement with the fix tool. Still a bit laggy but not bad - usable. The retouch brush takes about 2 sec for a small circle which is slower than photoshop but I can live with that. CPU usage is massively lower. Get the odd peak during an edit but system much more stable. Export is the only time I see my system go to 100% for all cores for 15-20 sec. All I am doing is exporting to a TIFF file. Conclusion, definitely much better than before but room for improvement. 

     

    1
  • Kevin Pinkerton

    I guess you figured out the mask question....:) One quick way is by right clicking inside of the small mask shown in the filter itself.

    1
  • Martin Wong

    not a good application for heavy output photographer

    1. no 1:1 preview rendering, i don't mind take times for 1:1 preview but when i start working just like cropping photos it still spent me 2 seconds for each photos

    2. i had to output around 300 jpeg photos per each clients in 30 inches long edge with 300dpi, it took 2 mins for outputing 1 photo, just wasting my time actually.

    iMac late 2017 40G Ram

    1
  • Ian Rushton

    I too have serious performance issues to the point where ON1 is completely unusable for me in a Windows 10.  After even a modest amount of editing it usually crashes and completely disappears.   

    My system is spec'd adequately enough run Lightroom, Photoshop and video editing software without difficulty.

    1
  • Jim Durfee

    Support inspected a log file for me and found my graphics driver was old (which I thought was updated with the most recent!).

    PR2019 has been unusable for me but when I did this update I can now use PR2019.....

    I'm using a stock/standard HP Pavilion (approx. 3 yrs old) Laptop running Windows 10. The most recent Intel Graphics Driver is dated Nov. 5, 2018, so those running a machine similar to mine and or with Intel stock/standard drivers need to install the latest graphics drivers for your machine and perhaps it will resolve the issues you are having, it worked for me. PR2019 is still a bit buggy but at least I can use it now.

    Be sure to check your machines spec's before doing this update.....

    Intel has a newer driver which you can download here:
    https://downloadcenter.intel.com/product/88355/Intel-HD-Graphics-520

    Thanks ON1 Support!!!!!

    1
  • Kevin Pinkerton

    While just sitting in Browse, check and see if ON1 is sucking up the processor and memory. If it is, it is most likely still rebuilding the cache and previews for your catalog. It is going to take a long time for that, depending on your catalog sizes and your hard drive speeds. I have nvme drives and it is taking hours. This is not something new as 2018 would do that too if I told it to move the cache or scratch folder, or reset either of them.

    0
  • Kevin Pinkerton

    Sander, the panning is most likely a video driver and video hardware bottleneck. I have instant panning with fast panning selected, and only a very tiny delay at the beginning when fast panning is turned off. I have a GTX 1080 with lots of memory for a GPU card however.

    0
  • Sander Taats

    Forgot to mention that I'm on Windows 10 with very recent drivers (Version 416.81). Strange that it works for you Kevin as we have the same GPU. I have no lag in Capture One 11, Photoshop CC and Lightroom CC so it can't be the 44-50 MP files on a 4k monitor as the hardware can handle it.

    0
  • Alessandro Scuderi

    If you have tips for solution i am glad, my GPU Radeon R7 370 has minimal setting adjusments on the app unless i install the overdrive version, but i didn't see any to apply at On1 2019 and when i reinstall On1 2018 GPU is alredy used by default and it render fast the module and the export, only 2019 doesn't want to use by default

    I'll wait, thanks Rick!

    0
  • Sander Taats

    I had done the above steps already but for some reason my cpu and gpu stay around 5-20% usage. I saw that ON1 uses almost 20 GB of ram. I have 64 GB so it's fine but it's a lot more demanding on that part than other programs.

    0
  • Sander Taats

    Saw that I had increased VRAM usage to 40% from standard 20% in hope that it would get faster. Strange that it uses that regardless if it needs the memory or not.

    0
  • Sander Taats

    Wow. For every new image I jump to, ON1 Photo RAW 2019 uses up around 750 MB of ram until it reaches it's limit and then it stays there. Compared to Lightroom that adds 10-20 MB per image but then also frees up the ram when it's not needed.

    0
  • Richard Calsada

    Following Rick Sammartino's suggestions of having latest gpu driver and setting ON1 Raw to high in System/Display/High performance has worked for me. That and having left "preset" pane closed.

    When doing the "editing your first photo" from the foundations course performance is on a par with that in the video. Where it was slow and jerky before the changes were made.

    My rig - Win 10 I7 6700k, Radeon RX480,32gb ram. Running Raw19 off an SSD with images on a WD portable drive.

    Thanks Rick for the suggestions.

    0
  • Alessandro Scuderi

    Thank you  Richard and Rick, i have reinstalled the GPU and On1 2019 and now it shows some GPU use on Browse, develop, effects and local. Also the brush use is much smoother than before.

    Only the generating export preview is painfully slow, and no use of GPU during export but it is fast after the slowest preview.

    Hope On1 staff solve soon that.

    0

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