On1 Extras aren't showing up

David Greenfield

• November 14, 2018 23:56

I downloaded On1 Photo Raw 2019 full version after using Beta.  When trying out the layers to replace sky, the jpg's didn't populate  completely.  Even the ones that did, it took minutes to show up.  I have MacBook Pro 2012 with 8G RAM and I checked my memory during the opening of the Extras.  I have greater than 2G RAM still available and that used to be enough until I upgraded to 2019.  I will also say that the same problem occurred while using the Beta version of 2019.  Even as I'm writing this, not all the photos are loading.  In addition, even the jpg's that I click on to use as a layer don't load and I get error message "An error (256) occurred opening the requested photo:/Library/Application Support/ON1.Extras 2019/Backrounds/Skies/skies0.1jpg"  Please advise

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  Rick Sammartino Community moderator

  • November 15, 2018 02:15

  I can't find any reference to error (256). Your best bet is to put in a support ticket. Use the submit button above and be sure to attach a copy of the On1 logs found in the On1 Help menu.

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  David Greenfield

  • November 15, 2018 02:26

  Thanks for the prompt response.  I submitted a ticket with attached screen shot of the On1 log .  We'll see

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