ON1Sandbox quit unexpectedly

Stewart Mooring

• November 17, 2018 04:30

I get repeated error messages saying "ON1Sandbox Quit Unexpectedly" with what looks like some kind of data dump. What is happening and is there a way to stop it from happening. iMac running macOS Mojave.

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  Rick Sammartino Community moderator

  • November 17, 2018 15:21
  • Edited

  Never saw a sandbox problem before. You'll need to submit a support ticket and include a copy of the On1 logs.

  BTW, support is running behind, don't expect an immediate response.

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  JEFF VAN SYCKLE

  • November 30, 2018 16:35

  I just had the same problem. Photo Raw 2019, Mojave.

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  Thomas Petzwinkler

  • December 14, 2018 22:02

  I noticed on1sandbox was sending massive amounts of data back to somewhere (I can only assume on1). By massive I mean 256 gigs of data within less than an hour. I don't know what kind of games they are playing but I moved the on1sandbox app and blocked it with my firewall if it does get run. On1 2019 works fine without it and I wonder if on1sandbox is data mining and not doing anything more since On1 2019 runs fine without it.

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  JEFF VAN SYCKLE

  • December 14, 2018 22:11

  Thomas:

  This is interesting but I have no idea how to go about doing something like this. Is it difficult?

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  Thomas Petzwinkler

  • December 14, 2018 22:16

  I am using a Mac so I was able to find the two pieces of software (on1 2019 and on1sandbox through the firewall. I made the mistake of renaming it without figuring out where it was. Now I can't find it. I will post back here if I do and let you know where it hides.

   

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