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White Balance color picker does not change sliders

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16 comments

  • Rick Sammartino Community moderator

    Yup, it's been there for a while. It's annoying but don't know if anyone has reported it. Feel free to send it in.

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  • Edouard

    2022, the bug is still active on the latest version of the software (at least on PC)

    It is really annoying ...

    And worse, for JPG corrections, the white balance is not working with the right colors : instead of blue/yellow it is more cyan/orange (but it works fine on raws)

    I hope the whole white balance module for JPG gets soon corrected ...

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  • Jim Larson

    It is still a bug on the Mac side as well.  I'm surprised that it is still an open issue.  Reported 4 years ago and it does not seem to be high on their list to address.

    Let's keep our fingers crossed.  :-)

    I didn't notice the incorrect colors before.  Thanks for the heads-up.

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  • Brian Lawson Community moderator

    Are you showing the Color temp in ºK? With that on I see the sliders move in both the Develop panel and in the Color Enhancer Effect. If that switch is off the sliders don't move. This is on a Mac.

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  • Brian Lawson Community moderator

    One more question, are you working with a RAW file? Edouard mentioned getting different results from a JPG. That needs to be reported to tech support. They may ask to see sample files.

    How to submit a problem to ON1 Tech Support - A Step-by-step Guide

    From page 121 in the User Guide, "The Kelvin ramp is only available when working with raw photos; other formats use the relative slider."

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  • Jim Larson

    Thanks for the feedback, Brian.

    With RAW, it does shows the values in Kelvin.  In JPG it is relative.  That is not the problem I'm seeing.

    In RAW, when you do the eyedropper color picker for white balance and click on a neutral color, the sliders move and you can see the color change on the screen.

    In JPG, when you do the eyedropper color picker for white balance and click on a neutral color, the sliders DO NOT move, but the color still changes on the screen.  

    In JPG if you do an auto white balance, the sliders move and the color changes.

    So, why don't the sliders move if you use the eyedropper with JPG?

     

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  • Brian Lawson Community moderator

    I can’t answer that. As I said before, it needs to be reported to tech support. 

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  • Rick Sammartino Community moderator

    Just FYI, I never use the white balance in Develop. If it doesn't set the colors correctly, you can't reset it without resetting that whole panel.

    I prefer using the Color Enhancer filter in Effects which also has a dropper for white balance. It works better and if I need to reset it, it doesn't affect anything else.

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  • Jim Larson

    Thanks, Rick!  That is a great idea and it works like a champ on both jpg and raw files.  Sliders move as expected.

    I will go ahead and file a support ticket, as the white balance in develop should also work.

    But, I like the Color Enhancer better because of the ability to reset without affecting anything else.

     

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  • Brian Lawson Community moderator

    All sliders in the program can be reset individually by double-clicking their titles.

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  • Rick Sammartino Community moderator

    I just discovered that in Develop when using the color picker. If it doesn't move the sliders, click K twice and that will update them. Once they are updated, then you can double click the header to reset them.

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  • Edouard

    Thanks for the trick Rick ! You're right the white balance is working properly on JPG in the color enhancer filter (and above all, it sets the right colors : blue and yellow and not cyan and orange !)

    But it is really annoying to add a filter to do such a basic thing like this, I find it too long ...

    And they are exactly the same sliders as in the main module but acting differently ... it definitely needs to be corrected ! I find it quite surprising that we still need to make a support ticket 3 years after describing a bug here ...

    Anyway Jim please keep us updated when you get an answer for your ticket (and don't forget to mention the wrong colors too, not only the slider that is not moving)

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  • Nico Walther

    In the Test Version of 2022 Photo Raw still the color picker does not change the sliders. I use the white balance slider a lot in lightroom 6 as a good starting point for further changes. After that normally I copy the settings to similar photos. Hope this will be fixed. Still I'm on search for an alternative to lightroom and On1 till now is my favourite piece.

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  • Brian Lawson Community moderator

    Hi Nico,

    First off, there is no difference between the "Trial" version of the program and the "release" version. What makes it a Trial is that you haven't signed in to the program which of course cannot be done until it has been purchased. The actual downloaded installer and the program which gets installed is exactly the same.

    Did you read through the entire thread? There are solutions to this. First off you must be displaying color temperature in Kelvins by clicking the  button to see the sliders update when using the Color Picker to set the White Point. As Rick pointed out 4 posts above this one, clicking it twice will update the sliders if you use the picker before choosing the Kº option.

    In Photo RAW the way to copy settings from one photo to another is with the Sync button. You'll be presented with a dialog that allows you to choose which settings to sync between the selected photos.

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  • Edouard

    Hi Brian Lawson

    I'm sorry to tell, there is actually a problem, and even two !

    they are very well described here above

    1. White Balance color picker does not change sliders when editing JPG and not RAWs

    2. the colors of the white balance are wrong in the editing module : cyan/orange instead of blue/yellow (workaround : using the same sliders in Color Enhancer filter in Effects - and this is also the proof that there is something wrong because they are not working identically)

    I hope it will be patched in the next version because it is really a basic feature !

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  • Brian Lawson Community moderator

    At no time did I ever say there is no problem. What I did say is that there is a solution to the issue of the sliders not updating their positions. I also said, more than once, that this needs to be reported to technical support.

    How to submit a problem to ON1 Tech Support - A Step-by-step Guide

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