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Canon CR3 expected support release?

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95 comments

  • Rick Sammartino Community moderator

    It is a priority. Has been for some time now. The techs are doing their best but if Canon won't release the specs it's going to take some time.

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  • Kahlie Support manager

    CR3 Support is one of our top priorities and has been for some time. Our developers are still working on this daily, it is just not as easy as anticipated.

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  • Nathan

    We're VERY close. There should be a free update that ads support for CR3 this summer.

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  • Rick Sammartino Community moderator

    Thanks for the update Nathan.

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  • David Rüger

    "This Summer " Ends in September and thats far away!

    very far away. Unfortunately, we are all only ever put off, without any real improvement.

     

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  • David Rüger

    Hello,

    I need a time!
    I now need to edit the images, my customers don't want them anytime. How long do I have to wait or do I actually have to spend money again on ligthroom, which I already did for your product, with the remark, at 2019.1, that there will be support in the next version! Now 2019.5 there is still no support but the promise that it will be in the next update.
    Specifically: When will the update come or at least a usable beta, which I will get then?
    I also can't tell my customers "someday" they will definitely get their pictures. I just don't know when it might happen (or not at all).
    Neither should you deal with your customers!

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  • George Fletcher

    Yay, glad to hear you are close!

    I've tried both the DNG converter and using DPP4 to create a 16-bit TIFF and neither work well from a workflow perspective. I could make the DNG model work in the meantime if I didn't have to convert an entire directory but could do an image at a time.

    Thankfully, my photography is mostly for fun so no real time pressures... but it's hard to wait to process images. BTW, I don't recommend trying to use the HDR tool with 16-bit TIFFs generated from DPP4, the On1 merged image was way off:)

    Looking forward to an announcement... any day now :)

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  • David Rüger

    Hallo George,

    Yes, as I said, I had also tried DNG, which in itself goes without a hitch. The pictures are quickly converted and I could work THEORETICALLY well with them.
    Songs, the quality of the pictures is so far away from the original that you can't work with them.
    They are blurred, pale and bland.
    Unfortunately this can't be corrected with On1 any more. So it is actually a no go.
    I just got an answer from the support that they HOPE to have support for the format in the next 1 - 2 months.
    That is unfortunately not acceptable for me, or it brings me nothing.

    I have to be able to edit the pictures now.
    It will probably result in LR again. So for me extra costs and the hint, to all, to keep the fingers off on1

    VERY pity

     

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  • David Rüger

    I really didn't think this would happen!
    I have to advertise LR now. At the moment Amaz...offers LR for 84,42€ as prepaid for 1 year. Yes that is more expensive than on1, but it works and is inclusive PS. Thanks to the new tool -structure- one can carry out skin retouching excellently in short time. CR3 support is of course not a question, that's what it was all about here.
    I have decided now actually again for LR. What a shame you dear people from on1!
    I paid for it now and will not return to on1 anymore.
    That, as a user of the first hour of on1.


    Translated with www.DeepL.com/Translator

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  • Robert Rakowicz

    Now it's clear why ON1 still doesn't support *.cr3 files. ON1 is based on LibRAW and LibRAW doesn't know *.cr3.
    Thus ON1 is dependent on the developers of LibRAW.

     

     

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  • Nathan

    That is not 100% accurate. We have tier 1 and tier 2 raw support. Tier 1 includes most all of the latest modern cameras and this is tier does not rely on LibRaw, the files are being processed by our proprietary raw engine. Older more obscure cameras fall under Tier 2, which default to LibRaw. You can view a list of the tiers here:

    https://on1help.zendesk.com/hc/en-us/articles/360019689051-Supported-File-Types-and-Camera-Models-ON1-Photo-RAW-2019

    As for CR3, we have made a ton of progress and look forward to a free update coming soon that will include tier 1 support, we appreciate your patience. 

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  • David Rüger

    To be honest, as a user I don't care which raw engine one it runs with.
    For me it's crucial that it doesn't work, I don't have the time to wait and that this format has been around for 1 1/2 years.
    No, I have no patience to wait anymore, because I have to work with it.

     

    Thanks and Bye bye

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  • Rick Sammartino Community moderator

    I wonder how many people have complained to Canon for not releasing the CR3 file specs that created this problem in the first place.

     

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  • David Rüger

    It can't be completely unknown, otherwise other companies wouldn't have been able to get it that long?

     

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  • Brian Lawson Community moderator

    Canon has not licensed the format to anyone. All the other companies have cracked the format themselves. Obviously, they are not going to release the results of their work to their competitors.

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  • Brian Lawson Community moderator

    As Nathan mentioned above, they are making progress and expect to have it in an update to be released later this summer.

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  • Don Maclean

    Yes it is becoming a major issue and now there is 4 weeks to the end of summer.

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  • Don Maclean

    We can only hope so as it was promised as a free update to ON1 Photo RAW 2018 ... I and many others have had to purchase an additional RAW Converter as support for DNGs is not suitable (as is outlined in this thread) and, although great conversions, running 700 images through DPP to product TIFs is not an option.

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  • Brian Lawson Community moderator

    I understand your frustration and would be right there along side you if I could afford to upgrade my 800D. :) It's unfortunate that Canon refuses to release the format forcing every developer to have to reinvent their own wheels by figuring out how to decode the format themselves.

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  • Don Maclean

    Brian,

    Canon wouldn't release the format as Nikon, FujiFilm etc wouldn't do either. Of course it is a format that requires decoding and ON1 is probably the last of the companies that do their own decoding to complete the task. The others that rely on LibRAW are in even deeper trouble as David Coffin is no longer supporting DCRaw.

    Understand it is a contentious issue but the problems with DNGs from CR3 images still hasn't been fixed, as well as the ability to remove Lens Correction but retain access to manual corrections, so we had no option but to use one of 3 other RAW converters ... which is unsatisfactory when we have committed to ON1 from the start.

    Don.

     

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  • Stefan Golas

    I dont realy understand why it is taking so long...
    I mean even some guys on GitHub have cracked the file structure and posted it 3 months ago (https://github.com/lclevy/canon_cr3)

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  • Nathan

    Support for CR3 will be coming in the next few weeks via a free update to owners of ON1 Photo RAW 2019. The update will also include a few minor bug fixes. Thanks everyone for your patience. 

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  • Rick Sammartino Community moderator

    July 31 2019

    For those of you waiting for CR3 news. Download the new 2019.6 version for CR3 support...

    Canon CR3 Support — This release adds support for uncompressed Canon CR3 format Raw files from these cameras: Canon EOS R, Canon EOS RP, Canon PowerShot SX70, Canon EOS M50, Canon EOS Rebel SL3 (250D/Kiss X10). We are still working on the compressed version or CR3 files (cRAW).

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  • Don Maclean

    Thank you, looking forward to testing the results.

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  • Edvard Ringen

    That sounds great, but in reality, no so much.

    I accepted the update when offered within ON1 Photo RAW 2019. The update downloaded and ran. I checked the "create a desktop icon" and to "remove older versions". I then went to eat dinner. When I got back, the installer was gone, no "Finished" screen as expected. I started ON1 Photo RAW 2019, and it starts OK and the new version is correct. When looking at a cr3 file from my Canon EOS R, the preview is fine, but clicking the file to zoom/load it only creates a garbled image (see below). I then exited the software, ran the installer manually (run as administrator) with the same options selected. The installer seems to "die" near the end, i.e. it doesn't display a Finished dialog. Isn't it supposed to? Anyways, the result is the same. No cr3 support on my PC yet...

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  • David Kick

    Edward,

     I am not familiar with how the new Canon's use CR3 but it looks like there are two options. Uncompressed and compressed. Probably a silly question on my part but --- Are you sure you are not using the compressed CR3 ? This is from the release notes:

    • Canon CR3 Support — This release adds support for uncompressed Canon CR3 format Raw files from these cameras: Canon EOS R, Canon EOS RP, Canon PowerShot SX70, Canon EOS M50, Canon EOS Rebel SL3 (250D/Kiss X10). We are still working on the compressed version or CR3 files (cRAW).
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  • Edvard Ringen

    Yes, I am sure that I use the uncompressed CR3 format.

    Here is an example file: https://www.dropbox.com/s/iko3qwxca7brrz1/IMG_0516.CR3?dl=1

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  • Rick Sammartino Community moderator

    Edvard, make sure you open a support request so that On1 knows about this problem.

    https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

     

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  • Edvard Ringen

    Done :)

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