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Canon CR3 expected support release?

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95 comments

  • Nathan

    If you attempted to open an uncompressed Cr3 file with a previous version of ON1 Photo RAW its possible the .on1 sidecar file is corrupted. Delete the sidecar and try opening it again. 

    To determine if a file is compressed or uncompressed there is free program called Exiftool you can download online. 

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  • Edvard Ringen

    There is no sidecar file...

    My EOS R says I'm shooting uncompressed, so I have to trust that... ;)

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  • Rick Sammartino Community moderator

    If it's possible that the sidecar could be corrupted, then it's also possible that it's corrupted in the database as well. If you want to test that, temporarily rename the file and see if it opens properly or if it still has the same problem.

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  • George Fletcher

    Hi Rick/Nathan,

     
    I've already imported over a thousand CR3 files in On1 waiting for when support is enabled. Are you suggesting that I delete all associated *.on1 files? Will that lose all the meta data set when I did the import? 
     
    Trying to figure out what I need to do before I start up the new version and direct it to the directory with the CR3 files :)
     
    Thanks,
    George
     
    P.S. Thanks so much to the team working on supporting this format!
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  • Brian Lawson Community moderator

    The keywords should also be in the program's internal database and/or .xmp files.

    Try removing the .on1 files from a single test folder first. Quit the program, then move them into a subfolder for backup if you like. Relaunch the program and check to see if the keywords are still there and if the image can be viewed properly. If you loose the keywords and decide you want them back you can copy the .on1 files back to the image folder.

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  • Edvard Ringen

    Support says my PC is too old. Apparently CR3 files require better hardware than DNG files do...

    I then tried on a second PC (newer, faster). Same problem...

     

    Anyone able to load/edit CR3 files?

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  • David Kick

    Edvard,

    I just downloaded some CR3 Raw files from the web and yes I am able to edit them  this file has some exposure and highlight changes and a lens blur filter added

     

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  • Bob Ulius

    Just downloaded and installed. Opened my first CR3 by double clicking in the grid. This is the result:

     

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  • Bob Ulius

    And then PhotoRaw started crashing and hanging.All I had to do was try to collapse the Metadata pane.

    I uninstalled it, which was not easy. Left a lot of files and folders behind. ON1 Effects was damaged and uninstaller missing in Programs and Features,. Uninstalled and then reinstalled that. I think I am back whole. BUT PhotoRaw is likely not for me, at least at this time. I had such high hopes as ON1 came the closest to allowing me to replace Lightroom. I don;t think anyone wanted this to be successful as much as I did.

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  • Don Maclean

    I had the same issues on one of my PC's and the issue is caused by drivers on older GPUs, the answer I received was:

    "We believe the issue may be due to the older drivers for your Nvidia card on your laptop. It doesn't look there are new drivers available, and unfortunately we do not have a resolution for the problem."

    So make sure your GPU drivers are up to date from the manufacturers website and, in some cases like mine, there is no solution as the GPU is simply not capable.

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  • Brett Downen

    Works like gangbusters for me. I'd like to not default the color profile to On1 Standard because Camera Standard is consistenly looking pretty darn good, but my CR3's are opening quickly, no crashes. Thanks On1 team, I know this has been a thankless beast to conquer. I am thrilled though to go back to using ON1 catalog vs. Lightroom because I just love speed and lack of being asked to constantly back up my database when I just want to go to bed =) I'm back to my On1 RAW workflow, woot! 

    Maybe it's a Mac vs. PC thing, but CR3 translation is working like a champ. 

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  • Brian Lawson Community moderator

    You can create a preset with just the color profile changed to Camera Standard then have that applied during import.

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  • George Fletcher

    So for me I was able to just start editing all the images I'd already imported. I'm using a Mac so maybe that's the difference. From what I can tell it works like a charm. Thanks so much On1!!! Being able to have the lens profiles work for my images is great (they didn't work with the DNG files). The HDR processing is also MUCH better on the CR3 files than with the DNG files. Now I need to go back and edit photos I've take over the last month :)

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  • David Kick

    I've been able to edit CR3 files on a Windows 10 machine. I think , as Don Maclean indicates above , the issue some are having may be GPU/GPU driver related.

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  • Bob Ulius

    Unfortunate. LR, Photoshop and literally 200 other programs do not have an issue with my GPU with latest driver.

     

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  • Edvard Ringen

    Same here Bob: everything on my PC works as it should, except CR3 files in ON1 Photo RAW 2019.

    Should I buy a new PC/graphics card to get CR3 files to work? What are the system requirements for CR3 files to work? My PCs fulfill the system requirements for ON1 Photo RAW 2019, so the CR3 files must have different system requirements. What are they?

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  • Brian Lawson Community moderator

    Does your video card meet the minimum requirements or does it exceed them? The system requirements can be found at https://www.on1.com/products/photo-raw/ under the tech specs link.

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  • Bob Ulius

    My video card far exceeds those requirements:

    https://www.techpowerup.com/gpu-specs/quadro-k1000m.c1425

    I think there is something else going on here. DPP has no issue, for example, so the CR3 seems a poor excuse. Something else going on and not confidence inspiring.

     

    ~Bob

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  • Brian Lawson Community moderator

    With only 2GB of video ram that card meets the minimum requirements, it does not meet the recommended requirements let alone "far exceed" them. Regardless, it should be sufficient. Have you gone to the NVIDIA control panel (not sure of the proper name for it as I'm a Mac user) and set it up for use by On1?

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  • Bob Ulius

    The minimum says:

    Display

    OpenGL 3.3-compatible video card with 256 MB video RAM, 1280x720 resolution

    2GB "far exceeds" :)

     

    I agree, should be fine. I did not go to the panel. Wish I had thought of it before I removed any trace of ON1 (including losing all my legacy filters for Perfect Effects which I will miss. I only have On! Effects 2019 now. When I saw it would not work I wanted to catch the removal before more things happened to my computer and made it tougher to remove. The "uninstall" left lots behind in Program data, app data, registry.

    If I recall, the NVIDIA panel is set to auto use the advanced driver when required. I can check that is important.

     

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  • Don Maclean

    Brian where do you see the GPU meets the minimum requirements with 2GB of RAM, In the tech specs it says "OpenGL 3.3-compatible video card with 256 MB video RAM, 1280x720 resolution" for the minimum requirements and "OpenGL 4.2-compatible video card with 2 GB dedicated video RAM, 1920x1080 resolution" as recommended.

    I suspect they need to update their specs.

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  • Brian Lawson Community moderator

    My apologies, I misread the specs and saw the minimum memory requirements and jumped the line to the video card requirements. Sorry for that. I could have sworn I read 2GB minimum, 4GB recommended for the VRAM. Again, I apologize for the confusion.

    You're both right, your cards should do just fine. I think the NVIDIA panel is the key here. In the Windows section of this support site there are a few threads where users have talked about setting up the panel and the performance improvements they saw.

    https://on1help.zendesk.com/hc/en-us/articles/115000138471-How-to-Update-Video-Card-Driver-and-Set-Default-GPU-Open-GL-3-3-Error-Windows-Only- 

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  • Don Maclean

    That only helps if you have multiple GPUs.

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  • Bob Ulius

    Well, wish I had known. I have downloaded the new driver. Always a little hesitant to do "bypass surgery" on something so core as video drivers. Especially when it does not come from Lenovo. So I will sit back a bit and see how others fair with this method.

    I have to say again, DPP has no issue displaying CR3's. Leads me to believe ON1 does have it "just exactly right" just yet.

     

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  • Bob Ulius

    BTW, DPP, Photoshop, etc are all set to "auto" for selecting the GPU right now.

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  • Bob Ulius

    Need to note that after checking I find using the GPU is an OPTION in DPP so it gets selected there rather than the video control panel. Makes a lot of sense to me. Becomes agnostic to the video card.

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  • Don Maclean

    In DPP the option is only to use the GPU which, if you have dual GPUs, will use the one currently in use ... usually the integrated GPU unless you allocate your High performance GPU to DPP in the Options for either NVIDIA or AMD.

    If you have dual GPUs you must allocate the correct GPU to ON1 Photo RAW, the instruction link is in a previous post by Brian in this thread,

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  • Bob Ulius

    IF you are correct on that, then DPP is working fine using the Intel GPU> makes it even more curious why ON1 is not displaying the image.

     

    BTW, I know I mentioned this, but I REALLY wanted to like ON1 as it is the closest to a single direct replacement for how I use Lightroom. It does not appear it will be my final solution.

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  • Bob Ulius

    One final comment as I continue to think about this. I think it bothers me most that there was no warning, no read me, no alert this might be an issue and what to do if it is. And then, if you didn't know, then perhaps you did not do enough testing. Either way it inconvenienced me and I don't think it encouraged me enough to trust my images to ON1.

     

    As much as it turns my stomach to rent software, LR may be my final solution.

    I wish you all luck. Perhaps I will check in in 6 months or so and see where you have gone. But right now, not for me.

    ~Bob

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  • Don Maclean

    Certainly it is the preferred solution for me to use ON1 ... But different apps use GPUs in different ways. ON1 still frustrated me because of the keywording and lens corrections that can't be set to manual unless you turn off all, and then I dropped plus because I had to purchase Capture One to process CR3.

    But, as I have used ON1 since v6 I am hoping they will correct the problem because it is a good "total"
    environment.

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