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White or black patches on photos in ON1 Raw 2019

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3 comments

  • Rick Sammartino Community moderator

    Sorry Ramesh. Somehow i missed this post. i hope you've sent the problem in to On1 by now.

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  • ramesh ramchand

    There is migration corruption with black or white patches exhibited on RAW photos when migrated from LR to ON1. 

    This is noticed when photos have been edited in LR3 or LR4 and then migrated to LR Classic CC before being migrated to ON1.

    Many LR users like myself started out on earlier versions of LR which were then progressively version upgraded to newer versions of LR, before making the jump to ON1.

    There is no problem reading these RAW photos in LR but ON1 does not comprehend metadata.

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  • Rick Sammartino Community moderator

    I suggest you submit a request to tech support and explain it all to them. I don't know if they can tweak On1 to work with all situations, but it won't hurt to ask.

    There is a submit button at the top of this page, in the comments area put as many details as you can about the problem.

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