I'm new to ON1 PR 2019 and have done several imports, but today several imports from my iPhone XS Max (Mac OS Mojave 10.14) have failed I check the ones I want, designate a folder into which I'd like them to go and click Import and get a dialog box saying "It appears the Smart Import source has gone offline."
What does that mean and how do I fix it? I've tried quitting and restarting On1 with no luck. iTunes sees the iPhone so it's clearly connected and On1 seems to see it, too, but it won't import from there. What to do?
Please sign in to leave a comment.