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ON1 Photo Raw 2019 - Damaged image in exported JPG file after develop/resize/export

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9 comments

  • Rick Sammartino Community moderator

    From the number of posts about this, there appears to be a bug when exporting from Edit. The best suggestion so far is to go to Browse first and Export from there.

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  • Zoran Zdravev

    I tried everything. edit-export, edit-resize-export, browse-resize-expert, always the same situation. 

    Even I tried export with the "old" version 2018.5. It works nice there and it is much faster on the slower computer (i5/4GB, 256SSD, without a graphic card. 

    I am a new user of ON1 PR software, 2 days till money back term. Little bit disappointed and confused what to do. 

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  • Rick Sammartino Community moderator

    Well, with the 2 day limit you need to decide if you're going to carry on or not.

    At this point you should open a support ticket with On1. Attach before and after images to illustrate the problem and explain in detail what's wrong and everything you've tried to fix it. You can contact support using the submit button at the top of this page. Also attach a copy of the On1 logs from the Help menu. On1 may ask you to send your file to them so they can try it.

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  • Zoran Zdravev

    Thank you Rick!

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  • David Desautel

    I actually have had a ticket opened for this (or very similar) problem.  My exported JPGs after having removed objects with the perfect eraser still show some of the removed object, while the raw file in On1 does not.

    Today I sent an email to support about the perfect eraser itself.  I had not used this tool until 2019, so I thought it was working OK, but I just used in in 2018 and was shocked at how much better it was.  Here is what I sent to support:

    I have to report that On1 Photo Raw 2019 has some serious problems with the perfect eraser in general.  The first time I really used this tool was in 2019 on the two images I have included as part of this issue.  When I used the perfect eraser on these two images, for instance, on the blue folded umbrella in the 2nd raw file I provided, it took MANY passes with the eraser to get rid of it all.  I thought this was how it was supposed to work

    Today, I copied that original raw file into On1 Photo Raw 2018 and used the perfect eraser on the umbrella.  I highlighted the entire umbrella and BAM!  Within seconds, the entire thing was gone and the red background bricks filled in the area perfectly with no distortion.

    When I tried this same thing in On1 Photo Raw 2019, not only does the eraser take 5 times a long to erase the object, but it only gets rid of about 20% of what was highlighted, and the remainder is kind of spread out and unrecognizable as an umbrella anymore, it is just some blue area in front of the bricks.  So, I highlight it again, and the same thing happens - about 20% of the remaining blue disappears.  Doing this a third time can result in some of the already removed blue coming back, but generally all the blue is about 20% smaller.  I had to use the eraser about 8 or 10 times to finally get rid of all the blue, and when I was done, the bricks behind the umbrella were somewhat smeared, and although the same color as the bricks, not really looking like bricks anymore.

    Anyone else used the perfect eraser in 2019?

    Dave

    Dave

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  • Alexander Niepel

    Yep, I experienced recently same issue. When using the perfect eraser the exported JPG was buggy ... 

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  • Rick Sammartino Community moderator

    There appears to be 2 different problems with perfect eraser. One is that it doesn't erase as well as it used to, the other is that when exporting, the erased object is still visible in the exported file even though it was completely gone in editing. On1 is aware of both problems.

     

     

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  • David Desautel

    Rick Sammartino - you are correct.  I believe they have fixed the first problem (Perfect Eraser not working correctly) in the next build, but I do not know about the exporting problem.  We shall see.

    Dave

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  • andrea pedrazzini

    I have no esperienze on 2018 rev. but I think 2019 rev. export time is too long and make unusabe the program for professional or semi-professional users. I hope the bug can be fixed shortly.

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